Housing Benefit Overpayments

Delivered Live Online

The challenge:

Housing Benefit overpayments continue to cost local authorities a significant amount of money and with the ongoing roll out of UC, this legacy debt will become even harder to recovery.

This Benefit Overpayments live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

Overpayment Recovery Course:

This live online course is designed to help you maximise both recovery and subsidy and is an ideal pre-cursor for initiatives such as the self -employed review.

During this course we'll take an in-depth look at the end to end debt recovery process and discuss how to apply best practice and key legislation, to help you recover Housing Benefit debt effectively and maximise subsidy.

Course Outline

Pre-course e-learning

  • An overview of benefit overpayments
Module 1: Identifying and Classifying Overpayments
  • How overpayments occur
  • How overpayments are calculated
  • How overpayments are classified
Module 2: Deciding Whether an Overpayment is Recoverable
  • Recoverable overpayments
  • Non-recoverable overpayments
  • Case law
  • Choosing whether to recover
  • The subsidy implications
  • Diminution of capital rule
Module 3: Recovering Overpayments
  • Notification and right of appeal
  • Methods of recovery
  • Rate of recovery
Module 4: Enforcing an Overpayment
  • Enforcement (County Court)
  • Limitations Act
  • Enforcements: including warrants, attachments of earnings etc.

Who should attend?

There are no formal requirements for this live online course. It is suitable for anyone with a Housing Benefit background. It is particularly relevant for housing benefit overpayment officers, debt recovery officers, team leaders and managers.


The cost of this 1 day scheduled course is £175 plus VAT per delegate. If you book three places or more, you get the fourth place free! Please get in touch for a quote if you'd like to book a live online course date for your organisation only.


Course Information

Scheduled or On-demand 

Next running: Dec 2020

1 day live online course | delivered over 4 x 60-minute modules plus 1 e-learning module as follows:

10.00 to 11.00 Module 1


11.30 to 12.30 - Module 2


13.30 to 14.30 Module 3


15.30 to 16.30 Module 4

Register for Course

t: 0203 941 4100 | e: