Housing Benefit Overpayments

Delivered Live Online

Next Running

Available on demand


One day course


Delivered live online by a trainer


£995 plus VAT for up to 12 delegates

Housing Benefit Overpayments

Course Outline

Housing Benefit overpayments continue to cost local authorities a significant amount of money and with the ongoing roll out of UC, this legacy debt will become even harder to recover. During this course we'll take an in-depth look at the end-to-end debt recovery process and discuss how to apply best practice and key legislation, to help you recover Housing Benefit debt effectively and maximise subsidy. This live online course is designed to help you maximise both recovery and subsidy and is an ideal pre-cursor for initiatives such as the self-employed review.

This Benefit Overpayments live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

Topics Covered

Pre-course e-learning

  • An overview of benefit overpayments
Module 1: Identifying and Classifying Overpayments
  • How overpayments occur
  • How overpayments are calculated
  • How overpayments are classified
Module 2: Deciding Whether an Overpayment is Recoverable
  • Recoverable overpayments
  • Non-recoverable overpayments
  • Case law
  • Choosing whether to recover
  • The subsidy implications
  • Diminution of capital rule
Module 3: Recovering Overpayments
  • Notification and right of appeal
  • Methods of recovery
  • Rate of recovery
Module 4: Enforcing an Overpayment
  • Enforcement (County Court)
  • Limitations Act
  • Enforcements: including warrants, attachments of earnings etc.

Who's it for?

There are no formal requirements for this live online course. It is suitable for anyone with a Housing Benefit background. It is particularly relevant for housing benefit overpayment officers, debt recovery officers, team leaders and managers.

How it's delivered: 

This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.  


Please get in touch for a quote if you would like to book this live online course for your organisation only.

Tel: +44 (0)203 941 4100 | e-mail: