Benefit Claims: Getting the Dates Right

Delivered Live Online

Benefit Claims - Getting the Dates Right Course:

Learn all about the complex rules relating to benefit claim dates, including backdating and changes of circumstances.

This Benefit Claims - Getting the Dates Right course has been designed to cover all aspects of claim dates. Learners will experience a range of classroom teaching methods supported by a virtual learning environment that is used to host a range of electronic supporting materials.

This live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

What will I learn?

By the end of this course, you will be able to:

  • Explain the various ‘date of claim’ rules
  • Explain the ‘start of entitlement’ date for both new liability and regular claims


Course Outline:

Module 1 - 60 Minute Session

Date of claim and start date

Module 2 - 60 Minute Session

Backdating Change in Circumstances
Working Age

Module 3 - 60 Minute Session

Change in Circumstances
Pension Age

Who should attend?

There are no formal requirements for this course. Some experience in housing benefits would be beneficial to make the most of the content.

  • Benefit assessors and assistants
  • Team leaders and managers
  • Customer service officers
  • Call-centre staff


The cost of this 1 day scheduled course is £175 plus VAT per delegate. If you book three places or more, you get the fourth place free! Please get in touch for a quote if you'd like to book a live online course date for your organisation only.

Course Plan

Scheduled or On-demand 

Next Running: 24 Nov 2020

 Delivered over 3 x 60-minute modules as follows:

10.00 to 11.00 Module 1


11.30 to 12.30 - Module 2


13.30 to 14.30 Module 3

Register for Course

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