Learn all about the complex rules relating to benefit claim dates, including backdating and changes of circumstances.
This Benefit Claims - Getting the Dates Right course has been designed to cover all aspects of claim dates. Learners will experience a range of classroom teaching methods supported by a virtual learning environment that is used to host a range of electronic supporting materials.
This live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.
What you'll learn:
By the end of this course, you will be able to:
Explain the various ‘date of claim’ rules
Explain the ‘start of entitlement’ date for both new liability and regular claims
Module 1 - 60 Minute Session
Date of claim and start date
Module 2 - 60 Minute Session
Backdating Change in Circumstances
Module 3 - 60 Minute Session
Change in Circumstances
Who's it for?
There are no formal requirements for this course. Some experience in housing benefits would be beneficial to make the most of the content: Benefit assessors and assistants, Team leaders and managers, Customer service officers, Call-centre staff.
How it's delivered:
This course is delivered ‘live online’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.
The scheduled course costs £195 plus VAT per delegate. If you book four places or more, you get 20% off the total price.
Please get in touch for a quote if you would like to book this live online course for your organisation only.
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