Learn all about the complex rules relating to benefit claim dates, including backdating and changes of circumstances.

Written by our experts, with over 25 years experience in local authority legislation, this Benefit Claims Training has been designed to cover all aspects of claim dates. Learners will experience a range of classroom teaching methods, including group-working, case studies and both individual and group presentations. Traditional teaching is supported by a virtual learning environment that is used to host a range of electronic supporting materials.

Assessment is provided by a mix of coursework, as well as verbal and written examination. Feedback will also be provided to the learner and the employer.

What will I learn?

By the end of this course, you will be able to:

• Explain the various ‘date of claim’ rules
• Explain the ‘start of entitlement’ date for both new liability and regular claims

Who should take this course?

There are no formal requirements for this course. Some experience in housing benefits would be beneficial to make the most of the content.

• Benefit assessors and assistants
• Team leaders and managers
• Customer service officers
• Call-centre staff

Course prices