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Benefits Training for Local Authorities

We offer a large catalogue of benefits training for local authorities – including popular topics like Universal Credit, financial assessment and housing benefit.

escalla has specialised in welfare and benefits training for 20 years. All our benefits training for local authorities course material has been developed by industry experts. We understand the latest challenges facing local government and have helped authorities across the country to save money, improve their performance and work better.

If you would like to find out more about our benefits training for local authorities courses, please contact us.

Assessing claims of housing benefit for company directorsRead more +05 February 2018 By Carl Lamb in Local Government, Benefits

Assessing Claims from Company Directors for Housing Benefit Training

Read more +06 November 2017 By Carl Lamb in Local Government, Benefits

Assessing Earned Income for Housing Benefit Training

Assessing housing benefit self-employed claimsRead more +30 November 2017 By Vinna in Local Government, Benefits

Assessing self-employed claims for Housing Benefit Training

Read more +30 November 2017 By Vinna in Local Government, Benefits

Assessing Student Claims for Housing Benefit Training

Read more +05 February 2018 By Carl Lamb in Local Government, Benefits

Benefits Claims Training: Getting the Dates Right

Leading People Through ChangeRead more +05 February 2018 By Carl Lamb in Local Government, Benefits

Financial Assessment and Care Act 2014 Training

Housing Benefit Customer Services TrainingRead more +05 February 2018 By Carl Lamb in Local Government, Benefits

Housing Benefit for Customer Services Training

Read more +13 September 2017 By Vinna in Local Government, Benefits

Housing Benefits for Persons from Abroad

housing benefit legislation introduction trainingRead more +13 September 2017 By Vinna in Benefits

Introduction to Housing Benefit Training

recovering overpayments of housing benefitRead more +05 February 2018 By Carl Lamb in Benefits

Recovering Housing Benefit Overpayments Training

revenues and benefits system trainingRead more +05 February 2018 By Carl Lamb in Revenue, Benefits

Revenues and Benefits Systems Training – 4 days

supported accommodation trainingRead more +30 November 2017 By Vinna in Local Government, Benefits

Supported and Exempt Accommodation Training

universal credit for social housing providersRead more +18 September 2019 By Laura West in Local Government, Benefits, Housing

Universal Credit Changes and Complex Cases

universal credit for local authoritiesRead more +21 November 2017 By Vinna in Local Government, Benefits

Universal Credit for Local Authorities Training

universal credit for social housing providersRead more +22 November 2017 By Vinna in Local Government, Benefits, Housing

Universal Credit for Social Housing Providers Training

welfare benefits trainingRead more +30 November 2017 By Vinna in Local Government, Benefits

Welfare Benefits Training

REVIEWS & TESTIMONIALS

‘How can we find a permanent, resource-light solution to our increasing customer enquiries?’

London Borough of Redbridge wanted new staff to meet a rise in demand across both their Revenues and Benefits Department, and Customer Contact Centre. Instead of putting the burden of recruitment on their own managers – or relying on temporary staff – they came back to escalla and asked us to help them set up a tailored FastTrack programme. This involved a local recruitment and assessment process, to help their organisation attract, assess, select and train new employees in a single service. At the end of the programme, nine talented candidates were selected to join their teams. Since the FastTrack, London Borough of Redbridge’s new staff are performing well, and the organisation is now setup to handle more calls every

London Borough of Redbridge

‘Help us halve our Housing Benefit errors’

In 2016, for the first time ever, Oxford City Council were qualified on their audit report because of the volume of assessment errors. They needed a fast solution, and asked us to design and deliver a bespoke training programme, focusing on the recommendations made. escalla provided a refresher on all the fundamentals of HB assessment. We also provided specialist training (based on an analysis of errors) around more complex claims such as persons from abroad, self-employed, company directors and students; and behavioural training like subsidy implications and the cost of getting things wrong. After the success of the training, Oxford City Council decided to implement escalla’s digital learning system – LA-Inform – to keep their staff up to date with changes in legislation, policies and procedures.

Oxford City Council

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