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Communication Training | Online E-learning

Effective communication training to improve interaction on all levels

This Communication training will teach you to understand both verbal and non-verbal interaction better, and use it to aid expression and deal with complaints.

Effective communication techniques can increase staff morale, customer satisfaction and productivity. From the way we look or speak to colleagues, to running meetings and dealing with complaints, communication plays a massive part of working life.
In this interactive online e-learning, you will be given effective techniques to improve communication at every level of your organisation – from board meetings to speaking with members of the public.
You will benefit from practical advice, including effective verbal communication, body language, listening techniques, running successful meetings, and dealing with confrontation and complaints.

What will I learn?

By the end of this Communication training e-learning, you will be able to:

  • Explain the importance of good communication
  • Use clear, effective and assertive communication
  • Describe the subtleties of verbal and non-verbal techniques
  • Describe the importance of body language
  • Use effective written communication
  • State ways of dealing with confrontation
  • Use effective listening techniques
  • Explain methods for running effective meetings

Who should take this course?

This online Communication training e-learning is suitable for anyone who works within healthcare or social care.
Applicants must be proficient in written and spoken English. (Contact us to find out about our bespoke multi-lingual courses.)

escalla Healthcare courses

escalla Healthcare is one of the UK’s leading healthcare education providers, and celebrates over 25 years of working in the health sector.
Our bespoke and off-the-shelf catalogue utilise the latest interactive learning techniques and platforms. Learners benefit from informative and engaging content, with built-in assessment, certification and hosting options.

Request Training

t: 0203 941 4100 | e: info@escalla.co.uk

Communication Training Course Content

  • Avoiding ambiguity
  • Confirmation techniques
  • Effective planning
  • Being assertive
  • Dealing with confrontation
  • Seeking further information
  • Effective listening
  • Effective written communication
  • Other types of non-verbal communication
  • Misreading signals
  • Preparing for meetings
  • Conducting meetings
  • Addressing concerns
  • Keeping meetings running well
  • Top tips
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