Conflict Resolution Online Training | E-learning

Recognise the signs of conflict, and learn the steps to resolve disputes

This Conflict Resolution online training e-learning will show you how to recognise the signs of conflict and take steps to prevent tensions from turning into serious incidents.

The workplace can be a stressful environment. And unresolved conflict can escalate quickly – leading to many personal and service-related problems. It is fundamental for any workplace to have effective conflict resolution practices in place.

The interactive Conflict Resolution online training focuses on the essential skills associated with resolving differences between people, and exploring potentially difficult situations. It then goes on to highlight the skills and techniques for effective negotiation and relationship building.

Developed by industry professionals, this teaching includes effective communication and listening techniques, overcoming barriers, and understanding ‘use of force’.

What will I learn?

By the end of this Conflict Resolution online training, you will be able to:

  • Explain the frequent causes of conflict
  • Recognise signs of escalating conflict
  • Outline factors that will help avoid conflict
  • Describe effective listening techniques and overcoming barriers
  • Outline sensitive methods of breaking bad news
  • Explain the implications of unresolved conflict
  • Describe acceptable use of force

Who should take this course?

This Conflict Resolution online training course is suitable for anyone who wishes to enhance their skills in conflict resolution and conflict management – particularly if you work within multiple teams or departments.

Applicants must be proficient in written and spoken English. (Contact us to find out about our bespoke multi-lingual courses.)

escalla Healthcare courses

escalla Healthcare is one of the UK’s leading healthcare education providers, and celebrates over 25 years of working in the health sector.

Our bespoke and off-the-shelf catalogue utilise the latest interactive learning techniques and platforms. Learners benefit from informative and engaging content, with built-in assessment, certification and hosting options.

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conflict resolution online training course Content

  • What is conflict?
  • What is conflict resolution?
  • Underlying causes of conflict
  • Signs of escalation
  • Sources of conflict
  • Non-verbal clues
  • Linking attitude and behaviour
  • Personal space
  • Impact factors
  • Active listening
  • Barriers to effective listening
  • Minimizing conflict
  • Breaking bad news
  • The PEACE model
  • 5 steps to conflict resolution
  • The CUDSA approach
  • Using force
  • Effects of uncontrolled conflict
  • Implications of unresolved conflict
  • Zero-tolerance behaviour
  • Institute for Innovation and Improvement