Conflict Resolution Training Course Content
- What is conflict?
- What is conflict resolution?
- Underlying causes of conflict
- Signs of escalation
- Sources of conflict
- Non-verbal clues
- Linking attitude and behaviour
- Personal space
- Impact factors
- Active listening
- Barriers to effective listening
- Minimizing conflict
- Breaking bad news
Lucy Hogston, East Northants Council
‘One of the team told me that the day after the conflict resolution course she was already trying out what she had learnt and it was really working. They all said it was the best course that they had ever been on.