Conflict Resolution Training

Learn how to use tried and tested techniques to manage and de-escalate conflict


The conflict resolution training will help you to manage conflict constructively by using a range of tried and tested techniques.

This course is written by our experts who have over 25 years experience in local authority legislation and is tailored to your requirements.

What will I learn?

By the end of this conflict resolution training for local government, you will be able to:

  • Explain the frequent causes of conflict.
  • Recognise signs of escalating conflict.
  • Outline factors that will help avoid conflict.
  • Describe effective listening techniques and overcoming barriers.
  • Outline sensitive methods of breaking bad news.
  • Explain the implications of unresolved conflict.
  • Describe acceptable use of force.

Who should take this course?

This conflict resolution training course is suitable for anyone who wishes to enhance their skills in conflict resolution and conflict management. Ideal for homelessness teams, recovery staff, customer services, revenues and benefits teams etc.

Course prices

  • E-learning course
  • £35
    per annual licence (plus VAT)
  • Classroom course
  • £1195
    per per day plus VAT

Conflict Resolution Training Course Content

  • What is conflict?
  • What is conflict resolution?
  • Underlying causes of conflict
  • Signs of escalation
  • Sources of conflict
  • Non-verbal clues
  • Linking attitude and behaviour
  • Personal space
  • Impact factors
  • Active listening
  • Barriers to effective listening
  • Minimizing conflict
  • Breaking bad news
Lucy Hogston, East Northants Council
‘One of the team told me that the day after the conflict resolution course she was already trying out what she had learnt and it was really working. They all said it was the best course that they had ever been on.