Customer Service training is ideal for anyone wanting to deliver exceptional customer service, in a controlled and positive way.
Giving positive customer service while exposed to emotionally charged or demanding situations can be challenging. Even for experienced customer advisors.
This training will help you provide great service effectively and professionally, but without becoming personally involved.
Our popular Customer Service training will lead you through approaches in communication and mentality. Topics include questioning, communication, listening, building rapport, understanding your customers, and recognising your own assumptions. Theory is backed up by practical workshops to reinforce learning.
This is an essential course for any customer service teams looking to strengthen their service and protect their staff.
What will I Learn?
- To explore and expose our assumptions.
- To build rapport through questioning and listening.
- To deal with angry, upset or difficult customers.
- To protect myself from challenging or upsetting situations.
- To assess the effectiveness of the service you offer.
Who should take this course?
This Customer Service training is perfect for anyone wanting to learn how to offer exceptional customer care in a safe, positive and self-protective way. No specific previous training or experience is required.
