1 day course
Delivered live online by a trainer
£195 plus VAT per delegate
We live in unprecedented times! Covid-19 is disrupting every part of our lives and driving up unemployment, debt, and customers in vulnerable circumstances - within our communities.
This course will ensure that you and your staff have the skills to identify and support customers in vulnerable circumstances, as well as meet your legal responsibilities.
By adopting a supportive and ethical approach to recovering debt, you’ll help your organisation to recover more debt in the long term. You’ll also help to boost your reputation and prevent worsening the mental wellbeing of your customers.
By the end of this course you’ll be able to:
The course is perfect for all staff who deal with customers in debt including recovery staff and customer service staff working in Local Authorities, Social Housing, Utilities and other industry sectors.
How it's delivered
This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.
The scheduled course costs £195 plus VAT per delegate. If you book four places or more, you get 20% off the total price.
Please get in touch for a quote if you would like to book a live online course date for your organisation only.