Live Online Course:
Housing Benefit for Customer Services

On Demand

The challenge:

Even with little or no knowledge of Housing Benefits, gain the knowledge to understand the assessment process to answer queries and verify claims and evidence.

Housing Benefit for Customer Services Course:

This course is written by our experts with over 25 years’ experience in local authority legislation. It is designed to provide you with an understanding of the general principles and practices of housing benefits, and to confidently deal with claims and evidence verification. Teaching is held in a virtual learning environment that is used to host a range of electronic supporting materials.

This Housing Benefit for Customer Services Live Online course is available on demand and each course can run with a maximum of 12 delegates.


Module 1 - 60 Minute module 

Welfare Benefits

Module 2 - 60 Minute module 

Overview Of HB

Module 3 - 60 Minute module 

Who Can Not Claim Housing Benefit?

Module 4 - 60 Minute module 

Making a claim

Module 5 - 60 Minute module 

Claim date

Module 6 - 60 Minute module 

Eligible Rent

Module 7 - 60 Minute module 

Maximum Rent

Module 8 - 60 Minute module 

Capital Income

Module 9 - 60 Minute module 

Applicable Amount

Module 10 - 60 Minute module 


Module 11 - 60 Minute module 

Change Of circumstances

Module 12 - 60 Minute module 

Payment of benefits

Who should attend?

There are no formal requirements for this course. It is suitable for those who are either new to benefits or require a basic level of knowledge that will enable them to advise customers and verify claims and evidence.

This Housing Benefit for Customer Services Live Online course is not suitable for people who will be assessing and making decisions on Housing Benefit claims.



Discounts apply for group bookings.


Course times:

On-demand | delivered over 3 days in 4 x 60-minute modules as follows:

Day 1 Modules 1 - 4

Day 2 Modules 5 - 8

Day 3 Modules 9 - 12

Register for Course

t: 0203 941 4100 | e: