Our business skills courses are available for organisations to book for their teams. Learning is delivered live online by a qualified instructor in small groups of no more than 12 delegates per course.

The course covers any situation where a difficult conversation is needed to address situations where the needs/wants, opinions or perceptions of the involved parties are diverse, with their feelings and emotions running strong.

We will look at an individual’s ability to handle their emotions in such circumstances and how they convey information in an extremely sensitive manner.  The course will address the skills needed to manage difficult conversations and will use practical exercises as well as case study materials to demonstrate good practice.

Duration

1.5 hours

Pre-Requisites

This course is suitable for individuals who are line managers and working in teams or groups such as a matrix style organisation and need to have difficult conversations with their staff, suppliers, customers or other key stakeholders.

Topics

Delegates attending this course will be able identify what constitutes a difficult conversation and using new tools and models, they will also learn how to provide feedback to address underperformance.

Delegates will also learn how to deal with conflict situations using assertiveness and establish how to attain a positive outcome.

We also demonstrate the use emotional intelligence to communicate with empathy and learn how self-awareness, combined with self-management, can assist in taking difficult conversations forwards to a positive outcome.

Delegates will also be able to define and implement team meeting protocols that will facilitate team effectiveness and they will also learn to draft a team strategy to take them and their team to the next level.