Universal Credit and Workers

Course Overview 

Learn how to help Universal Credit claimants who are either working or moving into work. In this course, we’ll take a look at the Universal Credit rules for employed claimants. It is vital that your staff understand these rules so that they can give the correct advice to your employed customers. This one-day course will equip you with the essential knowledge required. It’s designed for those advising Universal Credit claimants who are workers.

What you’ll learn: 

• Learn how earned income affects Universal Credit entitlement.
• Understand what sort of work-related activity claimants need to report.
• Describe how the monthly UC payment cycle causes problems for workers
• Advise Universal Credit claimants about the financial impact of taking a job or a pay increase at work.

Topics Covered: 

• How does a worker apply for Universal Credit?
• When does starting or ending a job trigger a UC claim?
• What is the ‘claimant commitment’?
• When are sanctions applied?
• How is Universal Credit entitlement calculated?
• What is the Universal Credit income taper?
• How does the Universal Credit ‘monthly assessment period’ work for those paid weekly or four-weekly (or with fluctuating work)?

Who’s it for: 

Benefit advisors, employment advisors, customer service staff, team leaders, managers, etc.

How it's delivered: 

This course is delivered ‘live online’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.

Pricing:  

£995 plus VAT for up to 12 delegates