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Personal Budgeting

This new and unique Personal Budgeting training will provide you with the tools, skills and techniques to deliver effective personal budgeting support (PBS) to clients in financial difficulty.

This course recognises that one of the major barriers to delivering effective PBS is getting clients who are often emotionally distressed to talk openly about their financial problems. This course not only looks at the technical aspects of PBS but also addresses some of the key soft skills required to make clients feel at ease, build rapport and ask the right kind of questions to establish open two-way dialogue.

Personal Budgeting training is an effective tool to help mitigate the effects of Welfare Reform and is set to grow in importance as the journey towards the managed migration of Housing Benefit to Universal Credit continues.

What will I learn?

  • Categorise debts, complete budgeting plans and give signposting advice.
  • Help clients complete and take ownership of a meaningful budgeting support plan.
  • Identify priority and non-priority debts.
  • Understand financial capability and advise on financial resilience, maximising income, reducing expenditure.
  • Understand the role of budgeting support in relation to Universal Credit and its wider context.
  • Use soft skills and interview techniques to establish two-way open dialogue, helping to establish the root cause of the problem.

Who should take this course?

This Personal Budgeting training is ideal for anyone working in welfare benefits, looking to deliver effective personal budgeting support (PBS) to clients in financial difficulty.

Course Content

  • Building rapport
  • Communication
  • Interview techniques
  • Influencing clients to make positive choices
  • The money advice process and its role
  • MAS budgeting tools – budgeting and cut back tools
  • Completing a budgeting support plan
  • Identifying and categorising priority and non-priority debts
  • Alternative Payment Arrangements (UC)
  • DWP requirements
  • Financial resilience
  • Maximising income
  • Reducing spending
  • Financial products
  • Offering practical help and support including signposting
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