Treating Customers Fairly Training | Online E-learning

Understand your responsibilities under this important FCA initiative

Protecting your customer’s interests and helping them achieve a fair deal is part of the Financial Conduct Authority’s Treating Customers Fairly (TCF) initiative. This treating customers fairly training will give you an understanding of what the TCF initiative means, and how to comply with it.

Treating customers fairly is an underpinning consumer protection objective, which is regulated by the Financial Conduct Authority. It aims to help consumers receive a fair deal, and increase consumer confidence.

This interactive online Treating Customers Fairly Training explores the topic in an engaging and informative way. You will be given a helpful overview on the TCF initiate, before learning about the culture of fairness, the obligations that your organisations must follow to achieve it, and ways in which you must be able to show evidence of your procedures.

What will I learn?

By the end of this Treating Customers Fairly Training e-learning, you will be able to:

  • Outline the principles of fair treatment
  • Describe appropriate culture within an organisation
  • Deliver fair outcomes
  • Explain obligations for organisations
  • Identify cultural drivers
  • Use management information to show evidence of fair treatment

Who should take this course?

This Treating Customers Fairly Training e-learning is suitable for anyone working in healthcare and social care environment, who is responsible for supplying products and services to consumers.

Applicants must be proficient in written and spoken English. Contact us to find out about our bespoke multi-lingual courses.

escalla Healthcare courses

escalla Healthcare is one of the UK’s leading healthcare education providers, and celebrates over 25 years of working in the health sector.

Our bespoke and off-the-shelf catalogue utilise the latest interactive learning techniques and platforms. Learners benefit from informative and engaging content, with built-in assessment, certification and hosting options.

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Treating customers fairly training course Content

  • The Treating Customers Fairly (TCF) initiative
  • What TCF is not
  • Expectations
  • Consumer outcomes
  • 6 principles
  • Direct client involvement
  • Indirect client involvement
  • Providers and distributers
  • Leadership
  • Strategy
  • Decision making
  • Controls
  • Training
  • Reward
  • Demonstrating fair treatment
  • Management information
  • Good and bad practice
  • Financial advisor good practice
  • Mortgage broker good practice
  • General insurance good practice
  • Key points summary