Half day course
Delivered live online by a trainer
£125 plus VAT
During this live online course, we'll take an in-depth look at the complex areas of UC plus the recent changes, so that your staff will have the knowledge and confidence to deal with queries and give the right advice to existing and potential clients. We will also discuss the multiple UC regulation changes, made in a short time frame - in response to Covid-19.
The changes to the recent mixed-age couple regulations are one example, (for instance, what happens when a partner receives SDP? When does HB end? When do the HB working age / pensioner rules apply?). These complex rules are a real challenge, and if applied incorrectly, could leave a mixed-age couple £140 per week worse off!
Throw into the mix other aspects of UC, such as problems dealing with the severe disability premium, the new Employment and Support Allowance and UC (Coronavirus Regulations 2020) and successful legacy benefit appeals, and things become even more problematic.
This course is ideal for Revenues and Benefits staff, social housing providers and anyone who needs to understand the more complex areas of Universal Credit.
This course is delivered ‘live online’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.
The scheduled course costs £195 plus VAT per delegate. If you book four places or more, you get 20% off the total price.
Please get in touch for a quote if you would like to book this live online course for your organisation only.