Working out Universal Credit

Universal Credit Complex Cases and latest Covid-19 changes

Delivered live online

Next Running



Half day course


Delivered live online by a trainer


£125 plus VAT

Universal Credit Complex Cases and latest changes

Course Overview

During this live online course, we'll take an in-depth look at the complex areas of UC plus the recent changes, so that your staff will have the knowledge and confidence to deal with queries and give the right advice to existing and potential clients. We will also discuss the multiple UC regulation changes, made in a short time frame - in response to Covid-19.

The changes to the recent mixed-age couple regulations are one example, (for instance, what happens when a partner receives SDP? When does HB end? When do the HB working age / pensioner rules apply?). These complex rules are a real challenge, and if applied incorrectly, could leave a mixed-age couple £140 per week worse off!

Throw into the mix other aspects of UC, such as problems dealing with the severe disability premium, the new Employment and Support Allowance and UC (Coronavirus Regulations 2020) and successful legacy benefit appeals, and things become even more problematic.

What You'll Learn

  • Understand how the Universal Credit legislation has changed to deal with Covid-19.
  • Describe how the legislation affects other Legacy Benefits.
  • Understand how the legislation changes affect people on Working Tax Credit and / or Child Tax Credit.
  • Describe the retention scheme and impact on claiming Universal Credit, other Legacy Benefits and/or Tax Credits.
  • Have an awareness of how councils are adapting their Council Tax Reduction Schemes
  • Understand the law surrounding mixed age couple rules.
  • Describe the effects on mixed couple rules and legacy benefits.
  • Define the category of persons who are treated differently under mixed aged couple rules.
  • State the term ‘entitled’ regarding severe disability premium.
  • Describe the transitional protection for persons already claiming UC.
  • Understand the migration process.
  • Understand future changes to Universal Credit, and the effect on legacy benefits.

Topics Covered

  • The complex law surrounding mixed age couple rules.
  • Severe disability premium.
  • Transitional protection for persons already claiming UC.
  • An update on the migration process.
  • Future changes to Universal Credit, and the effect on legacy benefits.
  • Specified accommodation.
  • Overview of Coronavirus disease UC regulations.
  • Universal Credit changes as a result of Covid-19
  • Changes affecting legacy Benefits
  • Support during Covid-19

Who's it for?

This course is ideal for Revenues and Benefits staff, social housing providers and anyone who needs to understand the more complex areas of Universal Credit.

How it's delivered: 

This course is delivered ‘live online’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.  


The scheduled course costs £195 plus VAT per delegate. If you book four places or more, you get 20% off the total price.   

Please get in touch for a quote if you would like to book this live online course for your organisation only.