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An Introduction to Universal Credit for Social Landlords

Delivered Live Online

Next Running

Available on demand


One day course


Delivered live online by a trainer


£995 plus VAT for up to 12 delegates

An Introduction to Universal Credit for Social Landlords

Course Overview 

As we approach UC managed migration, it’s essential that Housing Association tenants are given accurate and up to date advice and support.  

This course will ensure that you understand all the essentials of Universal Credit so that you can continue to support tenants, protect rental income and help sustain tenancies.  

This comprehensive Universal Credit for Social Housing Providers training course is designed to bring Social Housing staff fully up to date with Universal Credit. Written by our experts with over 25 years experience in welfare and benefits legislation. 

What you’ll learn? 

By the end of the course, delegates will be able to: 

  • Compose a Universal Credit calculation and explain all the different elements.
  • Understand the managed payment process in relation to rent arrears and vulnerability.
  • Identify the differences between Universal Credit housing costs and Housing Benefit.
  • Explain when third-party deductions can be applied to Universal Credit and from when.
  • State the conditionality of the claimant commitment and possible sanctions.
  • Understand the various ways Universal Credit can be treated as income for Council Tax Support.

Who’s it for?  

This course is ideal for Housing Association staff who need to know the essentials of Universal Credit. Excellent for new team members as well as a comprehensive update for existing staff.  

 How it's delivered: 

This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.  

This training includes free pre-course e-learning. 


Please get in touch for a quote if you would like to book this live online course for your organisation only.  

Topics covered


  • UC: The Basics  
  • Monthly Assessment  
  • Worse off on UC? 
  • Triggers  
  • PIP  
  • Mixed age couples  
  • Making a successful UC claim E-Learning 
  • The Elements  
  • Income  
  • Housing Costs  
  • Alternative Payment Arrangements  
  • Eligibility 
  • Principles of Universal Credit 
  • Differences between Universal Credit and Housing Benefit 
  • Payments and who may receive them 
  • Alternative payment arrangements 
  • Data sharing 
  • Temporary absence 
  • Hardship Payments 
  • Monthly assessment periods and their impact on arrears 
  • Claims which are not to be included in Universal Credit 
  • The various elements involved with the calculation 
  • Examples and exercises in the calculation 
  • Digital account management 
  • Universal Credit cap 
  • Third party deductions 
  • Conditionality and sanctions 
  • Debt management and personal budgeting support 
‘Top marks for the course content and the style and manner in which the trainer delivered it. Every single member of staff enjoyed the training and found it worthwhile, getting more information and knowledge out of it than they had expected, including lots of top tips.’


Westfield Housing Association