e2021: ePMA and Advanced Clinical Docs Go-Live
In 2021, escalla provided critical support for the implementation of electronic prescribing and medication administration (ePMA) and advanced clinical documentation systems across four major hospitals within the Barts Health NHS Trust: St Bartholomew's Hospital, The Royal London Hospital (RLH), Whipps Cross Hospital (WXH), and Newham University Hospital (NUH).
escalla deployed 21 floorwalkers across these sites to assist with the go-live of the ePMA and advanced clinical documentation systems. These systems aimed to streamline prescribing processes, enhance patient safety, and improve overall clinical documentation accuracy. The floorwalkers worked in close partnership with Barts Health’s internal staff to provide real-time on-the-ground support as the system was introduced across adult inpatient (IP) patient departments in all four hospitals.
Our team played a crucial role in guiding clinicians through the system's features, answering questions, and addressing any immediate challenges. Their presence allowed for a smoother transition to the new systems, reducing the risk of disruption to patient care and ensuring that staff could confidently adopt the digital tools.
2023: Rollout at Paediatric and Maternity Units
escalla continued its partnership with Barts Health in 2023 by supporting the rollout of the ePMA and advanced clinical documentation systems in the paediatric and maternity units at The Royal London Hospital (RLH), Whipps Cross Hospital (WXH), and Newham University Hospital (NUH).
For this phase, escalla deployed 15 floorwalkers who worked closely with clinical staff in these specialised departments. The floorwalkers assisted with the integration of the new digital tools into daily clinical practices and ensured that the staff in paediatric and maternity units could fully leverage the system's functionalities. Given the complex nature of these specialised healthcare areas, the role of the floorwalkers was especially critical in ensuring that clinicians were comfortable using the systems while maintaining high standards of patient care.
This project underscored escalla's ability to support a wide variety of clinical settings and tailor their approach to the unique needs of each department.
"I have been working with escalla for a number of years now as Barts Health increases its digital footprint. Their floor walking support is second to none. Their staff have a range of skill sets, are conscientious, hardworking and have been a joy to have as part of the programme team. On the rare occasion we had a problem it was resolved quickly and without fuss. They will always be my go to company for floor walkers."
2024: Critical Care and Perioperative Support
In 2024, escalla extended its support to the critical care and perioperative/theatre departments across four Barts Health sites. A team of 33 floorwalkers was deployed to assist with the adoption of a new electronic record-keeping system, which was designed to provide near real-time patient data to clinical staff. This system eliminated the need for manual data entry, enabling faster and more accurate decision-making and improving patient outcomes.
The floorwalkers worked across 104 shifts, covering 126 clinical areas and assisting in the mapping of 669 parameters across various devices. In addition, they were involved in deploying 105 workstations on wheels (WOWs) and personal computers (PCs) to ensure that the new system could be easily accessed by clinicians in critical care and perioperative settings.
This project highlighted escalla's capacity to scale its support services to meet the demands of large-scale implementations, ensuring that clinicians could access the system seamlessly and use it effectively in high-pressure environments such as intensive care units and operating theatres.