This Communication Skills training provides a challenging process that will enable understanding and capability in influencing others. It will provide you with the skills and knowledge to begin communicating assertively and with confidence.
What will I learn?
- To define assertive and non-assertive behaviours.
- To appreciate the need for self-management before managing others.
- To build capability in self-management.
- To develop skills in being assertive in a variety of awkward situations.
- To clarify how we learn, and challenges associated with behaviour change.
- To understand the principles of effective communication.
- To use communication skills to influence others.
- To build confidence through demonstrations and practical application.
Who should take this course?
This Communication Skills training is perfect for anyone looking to develop their communication with others. This could include managerial training, customer services, or teamworking.
