Improve your debt recovery skills and collect more council tax, social care, business rates, benefit overpayments and sundry debt.

This debt recovery training course looks at the key communication skills to improve call handling and debt recovery conversations.

Delivered as a one-day foundation, or two-day advanced course, it has been developed to improve the performance of debt recovery staff by building confidence and focusing on key communication skills.

Using demonstrations, role-play and practical application, learners will enjoy a range of practical debt recovery training to become skilled in negotiation techniques, influencing others, assertiveness, questioning, listening, building rapport and resolving conflict.

This Debt Recovery Training and Communication Skills course can be tailored to meet your specific requirements.

What will I learn?

By the end of this Debt Recovery Training and Communication Skills course, you will be able to:

• Demonstrate practical negotiation and influencing techniques for debt recovery conversations.
• Outline the common causes of conflict, and the different communication models to manage difficult conversations.
• Demonstrate the principles of effective communication, and how these can be used in a debt recovery environment.
• Explain how a call-handler can adapt, based on customer vulnerability factors.
• Demonstrate call-handling confidence, through help of demonstrations, role play and practical application.

Who should take this course?

This Debt Recovery Training and Communication Skills course is ideal for local authority debt recovery officers who deal with members of the public.

There are no formal prerequisites for this training; it is suitable for anyone who wants to broaden their customer approach in relation to debt recovery situations.

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