Deferred Payment Agreements (DPA):

A Best Practice Live Online Session

The challenge:

There is no doubt that deferred payment agreements are a valuable public service. They can prevent residents from being forced to sell their home to meet their cost of care, as well as providing the council with a secure lending option. However, there are huge variations in DPA sign ups across the country, as well as a general lack of awareness among residents, and inconsistencies in the level of admin fees between local authorities.

DPA Live Online:

In our half-day Deferred Payment Agreement live online course, we’ll look at some of the key issues in more detail and be discussing and sharing best practice, as well as reviewing the latest Ombudsman decisions.

This live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

The Agenda:

• DPAs - Mandatory vs discretionary
• Best practice in obtaining security for a DPA
• Charging for DPAs and developing a cost neutral scheme
• Best practice in communicating DPAs to residents
• Latest Ombudsman decisions