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Professional Seminar - Delivered Live Online

Deferred Payment Agreements (DPA):

A Best Practice Live Online Session

The challenge:

There is no doubt that deferred payment agreements are a valuable public service. They can prevent residents from being forced to sell their home to meet their cost of care, as well as providing the council with a secure lending option. However, there are huge variations in DPA sign ups across the country, as well as a general lack of awareness among residents, and inconsistencies in the level of admin fees between local authorities.

DPA Live Online:

In our half-day Deferred Payment Agreement live online course, we’ll look at some of the key issues in more detail and be discussing and sharing best practice, as well as reviewing the latest Ombudsman decisions.

This live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

The Agenda:

  • DPAs - Mandatory vs discretionary
  • Best practice in obtaining security for a DPA
  • Charging for DPAs and developing a cost neutral scheme
  • Best practice in communicating DPAs to residents
  • Latest Ombudsman decisions

Who should attend?

These seminars are ideal for anyone involved in the administration and policy setting of deferred payment arrangements.


The cost of this half-day scheduled course is £125 plus VAT per delegate. If you book three places or more, you get the fourth place free! Please get in touch for a quote if you'd like to book a live online course date for your organisation only.

Course Plan

Scheduled or On-demand 

Next running: 6 Oct 2020

Half day live online course

Request Training

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