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EPR Training Support Services

End-to-End Digital Transformation Support, by escalla

End-to-End Digital Transformation Support, Delivered by escalla

At escalla, we empower NHS Trusts to successfully deliver Electronic Patient Record (EPR) implementations - providing expert floorwalking teams, hands-on training support, digital learning assets and end-to-end service management tailored to your needs. 

Whether you're rolling out Cerner, RiO, or another EPR system, our experienced teams ensure a seamless transition for staff and patients alike. We go beyond simple training delivery - our approach is strategic, scalable, and focused on lasting impact. 

Why Choose escalla for EPR Training and Support?

Digital transformation is revolutionising the NHS. EPR systems are streamlining how Trusts manage patient data, improving care delivery and operational efficiency. But success depends not just on technology - but on people. 

That’s where escalla makes a difference.  

We bring sector expertise, compassionate delivery, and a deep focus on building confidence and capability across your workforce.  

Comprehensive Floorwalking and Support

Our floorwalkers are more than just technical guides - they're clinical allies who support staff at every stage of EPR rollout. Take a look below: 

 

Structured Communication and Feedback Loops

We keep everyone aligned through structured, real-time communication:

  • Daily briefings and Teams-based collaboration 
  • Live FAQs and workaround logs
  • Real-time issue escalation pathways
  • 1:1 user support for accessibility or adjustments  

 

Service Support Management

 Each engagement can include a dedicated Service Support Manager (SSM)—your single point of contact for: 

  • Floorwalker recruitment, onboarding and rota management 
  • Skillset matching and compliance tracking
  • Capturing feedback and recommending improvements 

 

Lead Floorwalkers

We deploy Lead Floorwalkers (typically one per 10–15 team members) to oversee shift coverage, mentor junior staff, and support the SSM in managing daily operations. This structure ensures a consistent, high-quality presence on-site. 

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Quality Assurance You Can Trust

escalla applies robust QA processes to maintain excellence across all engagements: 

Regular review sessions with floorwalkers and SSMs

360-degree feedback from Trust staff and stakeholders

Ongoing performance monitoring and optimisation

Optional peer review and Trust-driven QA input

Expert Insights for Effective Floorwalking 

We apply key principles to every support programme:

Early floorwalker engagement: Early engagement enables better familiarity with workflows, systems, and team dynamics - ensuring smoother go-lives. 

Localise the Programme: Teams are embedded onsite and grouped by specialty.  

Provide Specialist Training: Our floorwalkers receive focused training aligned with your systems and workflows, backed by insight into the broader transformation impact. 

Leverage Sector Knowledge: Our floorwalkers bring deep healthcare workflow experience - making them fast learners and effective coaches. 

Sustain Support Post-Go Live: Ongoing communication and daily briefings ensure your teams stay supported beyond go-live, through every step of system adoption. 

Helping You Make a Lasting Impact

Digital change doesn’t end at go-live - it’s only the beginning. escalla’s EPR support services help NHS Trusts make transformation real, embedding confidence and capability across their workforce. 

With escalla, digital change becomes human change. And better systems mean better care. 

Tel: 0203-941-4100 | e-mail: info@escalla.co.uk

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