escalla tech academy courses

Giving Effective Feedback

This Giving Effective Feedback training will enable you to become confident in both giving and receiving high impact feedback.

What will I learn?

  • To understand the importance of feedback.
  • To identify the ingredients of high impact feedback.
  • To create the climate for high impact feedback.
  • To identify typical feedback mistakes.
  • To understand how to receive feedback assertively.
  • To develop confidence through demonstrations and simulations.

Who should take this course?

This Giving Effective Feedback training is perfect for anyone wanting to develop their leadership and communication skills – especially managers and team leaders. No previous training is required.

Course Content

  • Receiving challenging feedback
  • What did it feel like?
  • What impact did it have?
  • What is feedback
  • Importance in a business context
  • Use of feedback
  • Purpose of feedback
  • Misuse of feedback
  • What makes feedback challenging?
  • Different challenges for different people
  • Delivering feedback
  • Delivering high-impact feedback
  • BOOST – balanced, objective, observed, specific and timely
  • Key steps in delivering feedback
  • Tone – assertiveness
  • Evidence – examples
  • What is challenge and support
  • Finding the right balance
  • Delivering uncomfortable feedback
  • Communication – defining communication
  • Maximising personal impact
  • Vs model (verbal, vocal, visual)
  • Advocacy vs. enquiry
  • Emotional tone
  • Finding the appropriate tone
  • Emotional intelligence in feedback
  • Collaborative approach
  • Feedback as a two-way dialogue
  • Use of questions
  • Importance of listening and rapport
  • Importance of the relationship
  • Developing appropriate relationships
  • Transactional Analysis (TA)
  • Delivering feedback from the adult ego-state
  • How to receive feedback assertively
  • LCAR – listen, clarify, acknowledge and respond
  • Credibility and feedback
  • Impact of different styles/preferences
  • Self-assessment – psychometric
  • Implications for feedback
  • Live demonstrations model behaviours/techniques
  • Practice learning through simulations