escalla tech academy courses

Giving Effective Feedback

Giving Effective Feedback

This Giving Effective Feedback training will enable you to become confident in both giving and receiving high impact feedback.

What will I learn?

  • To understand the importance of feedback.
  • To identify the ingredients of high impact feedback.
  • To create the climate for high impact feedback.
  • To identify typical feedback mistakes.
  • To understand how to receive feedback assertively.
  • To develop confidence through demonstrations and simulations.

Who should take this course?

This Giving Effective Feedback training is perfect for anyone wanting to develop their leadership and communication skills – especially managers and team leaders. No previous training is required.

Course Content

  • Receiving challenging feedback
  • What did it feel like?
  • What impact did it have?
  • What is feedback
  • Importance in a business context
  • Use of feedback
  • Purpose of feedback
  • Misuse of feedback
  • What makes feedback challenging?
  • Different challenges for different people
  • Delivering feedback
  • Delivering high-impact feedback
  • BOOST – balanced, objective, observed, specific and timely
  • Key steps in delivering feedback
  • Tone – assertiveness
  • Evidence – examples
  • What is challenge and support
  • Finding the right balance
  • Delivering uncomfortable feedback
  • Communication – defining communication
  • Maximising personal impact
  • Vs model (verbal, vocal, visual)
  • Advocacy vs. enquiry
  • Emotional tone
  • Finding the appropriate tone
  • Emotional intelligence in feedback
  • Collaborative approach
  • Feedback as a two-way dialogue
  • Use of questions
  • Importance of listening and rapport
  • Importance of the relationship
  • Developing appropriate relationships
  • Transactional Analysis (TA)
  • Delivering feedback from the adult ego-state
  • How to receive feedback assertively
  • LCAR – listen, clarify, acknowledge and respond
  • Credibility and feedback
  • Impact of different styles/preferences
  • Self-assessment – psychometric
  • Implications for feedback
  • Live demonstrations model behaviours/techniques
  • Practice learning through simulations