Overview of Housing Benefit

The course is designed to provide delegates an understanding of the principles and practices of Housing Benefit in general and to deal competently with the requirements to verify claims and evidence. 

Learning objectives:

Following the course, delegates will be able to:

• Explain how and why claims are verified

• Carry out the initial administration and verification of HB applications

• Gather evidence in support of claims

• Offer advice to Housing Benefit customers

Content:

• Overview of support available for Pension and Working age claimants

• Overview of Housing Benefit

• Calculating HB

• Changes in circumstance

• Overpayments of benefit

• Evidence and supporting information

• Fraud

• Data Protection

Learning, Teaching & Assessment

Learners will experience a range of classroom teaching methods including group-working, case studies and both individual and group presentations. Traditional teaching is supported by a virtual learning environment that is used to host a range of electronic supporting materials.