Introduction to Business Rates Training

Delivered Live Online

As local authorities now retain a major share of the business rates they collect, it is essential that they have efficient collection processes in place.

This course explores the various methods, powers and services that are available to help local authorities collect business rates quickly, effectively and fairly. It examines the practicalities and legal processes of collection and enforcement and how enforcement agents can best exercise their powers on behalf of the local authority.

You will learn all about the effective collection and enforcement of business rates, and how to do so quickly, fairly and efficiently.

Learners will experience a range of teaching methods including group-working, case studies and both individual and group presentations.

Assessment is provided by a mix of coursework, and verbal and written examination. Helpful feedback will also be provided to the learner and the employer.

What will I learn?

By the end of this Introduction to Business Rates course, you will be able to:

  • Understand the importance of getting preliminary procedures right.
  • Follow all the statutory processes and procedures throughout the whole of collection, recovery and enforcement of business rates.
  • Understand the financial importance of fast and accurate collection and recovery of business rates debts.
  • Explain the importance of observing statutory installments facilities.
  • Explain the importance of non-statutory arrangements to pay and how these can be used judiciously to expedite settlement of debts.
  • Explain the range of collection and payment methods.
  • Understand the correct procedures and pitfalls leading up to the appearance at the Magistrates Court.
  • Explain the processes and implications involved in insolvency.

This Introduction to Business Rates live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

Who should take this course?

There are no formal requirements for this course. We would recommend you have some experience of Business Rates / Revenues to be able to make the most of the content. This may include:

  • Debt recovery and enforcement officers
  • Business rates supervisors and court officers
  • Business Rates / NDR officers
  • Revenues officers
  • Team leaders and managers


The cost of this 1 day scheduled course is £175 plus VAT per delegate. If you book three places or more, you get the fourth place free! Please get in touch for a quote if you'd like to book a live online course date for your organisation only.

Course Plan

Scheduled or On-demand 

Next running: Sep 2020 (TBC)

1 day live online course

Introduction to Business Rates Course Content

  • Getting the preliminaries right
  • The importance of correct procedure
  • The 10/12 monthly instalment schemes
  • Payment methods
  • E billing and collection
  • Procedures leading up to action in the Magistrates Court
  • Pitfalls along the way
  • Avoiding errors and mistakes
  • Anticipating challenges
  • Non-statutory arrangements
  • Using them to best advantage
  • Identifying ratepayers ‘playing the system’
  • Monitoring payments
  • Insolvency – is it advantageous?
  • Personal insolvency
  • Corporate insolvency – the in’s and out’s
  • Effectiveness as an enforcement tool
  • Enforcement agents
  • Control of goods
  • Employing enforcement agents
  • Codes of practice – monitoring conformance
  • Codes of conduct
  • Agents breaching codes of practice and conduct
  • Other recovery/enforcement actions