Who's it for?
There are no formal requirements for this course. It is suitable for those who are either new to benefits or require a basic level of knowledge that will enable them to advise customers and verify claims and evidence.
This Housing Benefit for Customer Services Live Online course is not suitable for people who will be assessing and making decisions on Housing Benefit claims.
How it's delivered:
This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.
Pricing:
The cost of this 3-day scheduled course is £375 plus VAT per delegate. If you book four places or more, you get 20% off the total price.
Please get in touch for a quote if you'd like to book a live online course date for your organisation only.
COURSE OUTLINE
Module 1 - 60 Minute session
State Benefits
Module 2 - 60 Minute session
Making a Claim for Housing Benefit
Module 3 - 60 Minute session
Claim Date and Start of Entitlement
Module 4 - 60 Minute session
Occupation and Liability
Module 5 - 60 Minute session
Rent
Module 6 - 60 Minute session
Maximum Rent
Module 7 - 60 Minute session
Capital
Module 8 - 60 Minute session
Income
Module 9 - 60 Minute session
Applicable Amounts
Module 10 - 60 Minute session
Calculation of Housing Benefit
Module 11 - 60 Minute session
Evidence
Module 12 - 60 Minute session
Payment of benefit