HB Benefit training

Introduction to Housing Benefit

Delivered Live Online over 3 days

Introduction to Housing Benefit Live Online Course:

Learn the fundamentals of the Housing Benefit assessment process.

This Live Online course covers the main areas of Housing Benefit legislation and administrative best practice, including local housing allowance, rent allowance and overpayments. It also provides a basic overview of Council Tax law and the Council Tax Support (Default) Scheme. Teaching is held in a virtual learning environment that is used to host a range of electronic supporting materials.

This Introduction to Housing Benefit live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

Who should attend?

There are no formal requirements for this course. It is suitable for those who are either new to benefits or require a basic level of knowledge that will enable them to advise customers and verify claims and evidence.

This Housing Benefit for Customer Services Live Online course is not suitable for people who will be assessing and making decisions on Housing Benefit claims.


The cost of this 3-day scheduled course is £375 plus VAT per delegate. If you book three places or more, you get the fourth place free! Please get in touch for a quote if you'd like to book a live online course date for your organisation only.

Course Plan

Scheduled or On-demand 

Next running: 11-13 Aug (SOLD OUT), 21-23 Sep & 27-29 Oct 2020

3-day live online course


Module 1 - 60 Minute session 

State Benefits

Module 2 - 60 Minute session 

Making a Claim for Housing Benefit

Module 3 - 60 Minute session 

Claim Date and Start of Entitlement

Module 4 - 60 Minute session 

Occupation and Liability

Module 5 - 60 Minute session 


Module 6 - 60 Minute session 

Maximum Rent

Module 7 - 60 Minute session


Module 8 - 60 Minute session


Module 9 - 60 Minute session

Applicable Amounts

Module 10 - 60 Minute session 

Calculation of Housing Benefit

Module 11 - 60 Minute session 


Module 12 - 60 Minute session 

Payment of benefit

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