HB Benefit training

Introduction to Housing Benefit

Delivered Live Online over 3 days

Next Running

18 to 20 Oct 2021


3 day course


Delivered live online by a trainer


£375 plus VAT per delegate

Introduction to Housing Benefit

Course Overview

Learn the fundamentals of the Housing Benefit assessment process.

This Live Online course covers the main areas of Housing Benefit legislation and administrative best practice, including local housing allowance, rent allowance and overpayments. It also provides a basic overview of Council Tax law and the Council Tax Support (Default) Scheme. Teaching is held in a virtual learning environment that is used to host a range of electronic supporting materials.

This Introduction to Housing Benefit live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

Who's it for?

There are no formal requirements for this course. It is suitable for those who are either new to benefits or require a basic level of knowledge that will enable them to advise customers and verify claims and evidence.

This Housing Benefit for Customer Services Live Online course is not suitable for people who will be assessing and making decisions on Housing Benefit claims.

How it's delivered: 

This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.  


The cost of this 3-day scheduled course is £375 plus VAT per delegate. If you book four places or more, you get 20% off the total price.

Please get in touch for a quote if you'd like to book a live online course date for your organisation only.



Module 1 - 60 Minute session 

State Benefits

Module 2 - 60 Minute session 

Making a Claim for Housing Benefit

Module 3 - 60 Minute session 

Claim Date and Start of Entitlement

Module 4 - 60 Minute session 

Occupation and Liability

Module 5 - 60 Minute session 


Module 6 - 60 Minute session 

Maximum Rent

Module 7 - 60 Minute session


Module 8 - 60 Minute session


Module 9 - 60 Minute session

Applicable Amounts

Module 10 - 60 Minute session 

Calculation of Housing Benefit

Module 11 - 60 Minute session 


Module 12 - 60 Minute session 

Payment of benefit