Next Running



3 day course


Delivered live online by a trainer


£525 plus VAT per person
POA for a course for your organisation

An Introduction to Council Tax

Course Overview

Learn the fundamentals of Council Tax legislation, including personal liability, discounts, exemptions, billing and collection. This course will give you the skills to deal with day-to-day Council Tax work, and provide accurate advice to customers. It also focuses strongly on the practical day-to-day issues faced by staff who deal with Council Tax.

This Introduction to Council Tax live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

What you'll learn

By the end of this Introduction to Council Tax Live Online course, you will be able to:

  • Explain how and why dwellings are valued

  • Define the Completion Notice and describe when it needs to be issued

  • State which person should be made liable to pay Council Tax

  • Identify when to apply a discount or reduction

  • State when a dwelling is exempt from the Council Tax charge

  • Briefly explain the purpose of the Council Tax Support Scheme

  • Describe the billing and collection processes

Who's it for?

The course is ideal for training new Council Tax staff, customer service staff or cross-training existing benefits staff to undertake Council Tax work.

There are no formal pre-requisites. It’s designed to provide a comprehensive introduction to council tax and no prior knowledge of the legislation is required.

How it's delivered: 

This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home. 

Course Content

  • Introduction to Council Tax law

  • Valuation of Dwellings for Council Tax

  • Liability for Council Tax

  • Discounts from Council Tax

  • Exemptions

  • Council Tax Reduction

  • Council Tax Relief on dwellings due to disability

  • Billing Collection and Enforcement

  • Action through the magistrates