Our business skills courses are available for organisations to book for their teams. Learning is delivered live online by a qualified instructor in small groups of no more than 12 delegates per course.

Emotional Intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way.

While Emotional Intelligence isn’t the only predictor of human performance and development potential, it is proven to be a key indicator in these areas. Emotional Intelligence is also not a static factor — to the contrary, one’s Emotional Intelligence can change over time and can be developed in targeted areas.

Duration

1.5 hours

Pre-Requisites

This course is suitable for individuals who would like to gain an understanding of the key concepts of Emotional Intelligence, how they can increase their own level of Emotional Intelligence and have a great positive impact on themselves and those around them.

Topics

Delegates will learn how to enhance the quality of their communication and their relationships with colleagues, stakeholders and customers.

Understanding how Emotionally Intelligent leaders and followers look and behave.

Improved ability to identify, understand and manage one’s own emotions, including reducing short term employee absence due to stress related issues.

Avoiding making decisions when in a state of emotion (positive or negative emotion).

Understanding the link to emotions and performance and wellbeing.