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Local Government Training

Browse our local government training course catalogue

Local government training is one of escalla’s core services.

Developed and delivered by industry experts, our specialist training, e-learning courses and compliance system provide essential skills for today’s local authority services.

For your local authority, regular changes in legislation, finances and staffing will often mean overcoming big challenges. It’s often tempting to neglect training to try and make time and budgets stretch further.

But investing in your teams with high-quality local government training is proven to pay off: increasing efficiency, improving performance, reducing errors, eroding complaints, and inspiring your staff.

With over 20 years of experience delivering local government courses and training solutions, our team of experts are continually developing material that is relevant to the latest industry requirements.

Our popular courses cover key topics relating to customer services training, benefits training and housing training courses, Universal Credit training options, and Financial Assessment e-learning.

Many of our local government courses are also available as cost-effective e-learning.

What we offer:

  • A range of 'off the shelf' classroom based and e-learning courses
  • Bespoke classroom based and e-learning courses
  • Business Skills courses
  • Course materials - manuals, desk aides, presentations for you to deliver in-house
  • Flexible course delivery - Any free places can be offered to other local authority staff
  • LA-Inform - Learning system, keeps staff up to date as and with legislation and policy changes
  • Consultancy
  • The level 4 Revenues and Welfare Benefits practitioner apprenticeship

Assessing claims of housing benefit for company directorsRead more +05 February 2018 By Carl Lamb in Benefits, Local Government

Assessing Claims from Company Directors for Housing Benefit Training

Read more +06 November 2017 By Carl Lamb in Benefits, Local Government

Assessing Earned Income for Housing Benefit Training

Assessing housing benefit self-employed claimsRead more +30 November 2017 By Vinna in Benefits, Local Government

Assessing self-employed claims for Housing Benefit Training

Read more +30 November 2017 By Vinna in Benefits, Local Government

Assessing Student Claims for Housing Benefit Training

Read more +05 February 2018 By Carl Lamb in Benefits, Local Government

Benefits Claims Training: Getting the Dates Right

Building RelationshipsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Building Relationships

CoachingRead more +11 June 2019 By Laura West in FastTrack, Local Government

Coaching

Communication SkillsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Communication Skills

conflict resolution and negotiation skillsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Conflict Resolution and Negotiation Skills

conflict resolution trainingRead more +30 November 2017 By Vinna in Business Skills, Local Government

Conflict Resolution Training

benefits of an apprenticeshipRead more +11 June 2019 By Laura West in Business Skills, Local Government

Consultancy Skills

Consultative Questioning TechniquesRead more +11 June 2019 By Laura West in Business Skills, Local Government

Consultative Questioning Techniques

Customer Service 2Read more +19 June 2019 By Carl Lamb in Business Skills, Local Government

Customer Services

challenging customersRead more +25 June 2019 By Laura West in Business Skills, Local Government

Dealing with Challenging Customer Conversations

debt recovery trainingRead more +03 November 2017 By Carl Lamb in Business Skills, Local Government

Debt Recovery Communication Skills Training

male-manager-shaking-hands-with-female-applicant-picture-id1134291628Read more +23 October 2019 By Laura West in Benefits, Local Government

Deferred Payments

business rates recovery and enforcementRead more +05 February 2018 By Carl Lamb in Local Government, Revenue

Effective Enforcement and Recovery of Business Rates Training

emotional intelligenceRead more +11 June 2019 By Laura West in Business Skills, Local Government

Emotional Intelligence

Fasttrack recruitmentRead more +05 June 2018 By Carl Lamb in FastTrack

FastTrack Recruitment

Leading People Through ChangeRead more +05 February 2018 By Carl Lamb in Benefits, Local Government

Financial Assessment and Care Act 2014 Training

Giving Effective FeedbackRead more +11 June 2019 By Laura West in Business Skills, Local Government

Giving Effective Feedback

homelessness reduction act trainingRead more +10 January 2018 By Vinna in Housing, Local Government

Homelessness Reduction Act 2017

Housing Benefit Customer Services TrainingRead more +05 February 2018 By Carl Lamb in Benefits, Local Government

Housing Benefit for Customer Services Training

Read more +13 September 2017 By Vinna in Benefits, Local Government

Housing Benefits for Persons from Abroad

Impact and InfluenceRead more +11 June 2019 By Laura West in Business Skills, Local Government

Impact and Influence

introduction to business rates trainingRead more +05 February 2018 By Carl Lamb in Revenue

Introduction to Business Rates Training

council tax legislation introductionRead more +10 January 2018 By Vinna in Local Government, Revenue

Introduction to Council Tax Legislation

homelessness legislation trainingRead more +05 January 2018 By Vinna in Housing

Introduction to Homelessness Law

housing benefit legislation introduction trainingRead more +13 September 2017 By Vinna in Benefits

Introduction to Housing Benefit Training

LA InformRead more +31 January 2018 By Vinna in LA Inform

LA Inform

REVIEWS & TESTIMONIALS

‘How can we find a permanent, resource-light solution to our increasing customer enquiries?’

London Borough of Redbridge wanted new staff to meet a rise in demand across both their Revenues and Benefits Department, and Customer Contact Centre. Instead of putting the burden of recruitment on their own managers – or relying on temporary staff – they came back to escalla and asked us to help them set up a tailored FastTrack programme. This involved a local recruitment and assessment process, to help their organisation attract, assess, select and train new employees in a single service. At the end of the programme, nine talented candidates were selected to join their teams. Since the FastTrack, London Borough of Redbridge’s new staff are performing well, and the organisation is now setup to handle more calls every

London Borough of Redbridge

‘Help us halve our Housing Benefit errors’

In 2016, for the first time ever, Oxford City Council were qualified on their audit report because of the volume of assessment errors. They needed a fast solution, and asked us to design and deliver a bespoke training programme, focusing on the recommendations made.escalla provided a refresher on all the fundamentals of HB assessment. We also provided specialist training (based on an analysis of errors) around more complex claims such as persons from abroad, self-employed, company directors and students; and behavioural training like subsidy implications and the cost of getting things wrong. After the success of the training, Oxford City Council decided to implement escalla’s digital learning system – LA-Inform – to keep their staff up to date with changes in legislation, policies and procedures.

Oxford City Council

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