Mastering Microsoft Outlook Training 2013/2016 | Training Course

Learn how to effectively manage emails to dramatically improve your productivity, efficiency and punctuality

Good Microsoft Outlook training - to learn how to effectively manage emails - can dramatically improve the productivity, efficiency, punctuality and overall success of your business or personal life.

This Mastering Outlook training is a smart option for anyone who wants to learn how to use and manage their own email account to maximise efficiency. This comprehensive Outlook training course is filled with useful tips that will sharpen your administrative and communication skills with Microsoft's popular application.

By the end of this outlook training, you will have a practical working knowledge of using the various features and tools Microsoft Outlook has to offer, to effectively manage your mailbox, contacts, calendars, notes and tasks.


  • You should be confident using a PC and working in a Windows environment.
  • A working installation of Microsoft Outlook. You can purchase it or obtain a trial version from the Microsoft website.
  • No prior Outlook knowledge is required.

Why take this Mastering Microsoft Outlook training course?

Manage large volumes of E-mail – Outlook makes it easy to manage large amounts of emails from multiple Email accounts.

Stay organized – Use Outlook to manage your inbox and schedule your daily activities.

Stay connected – Outlook allows you to keep in touch with your social and business networks.

Enhance connectivity – With Outlook you can receive and send emails, add entries to your calendar and take notes even when away from your computer.

Who should take this course?

Before enrolling on Mastering Microsoft Outlook training course:

  • This course is ideal for anyone wishing to use Outlook as an email client to manage their communication tasks
  • Self-taught Outlook users with a little experience who would like to master the fundamentals in the shortest possible time.


1 days

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1-Day Course Content

  • Familiarisation with the Outlook screen
  • Help facility
  • Outlook today
  • Web browsing
  • Configuring the ribbon
  • Quick access toolbar
  • Create a new e-mail message
  • Address an e-mail message
  • Send an e-mail message
  • Change message format
  • Format message text
  • Change the message background
  • Spell check messages
  • Save unfinished messages (drafts)
  • Message list previews
  • Read, reply to and forward messages
  • Unread mail
  • In-line replies
  • Create a signature
  • Set message priority
  • Insert attachments
  • Open and save attachments
  • Preview attachments
  • Save messages
  • Delete messages
  • Quick actions
  • Voting and tracking options
  • Delivery options
  • Create and use rules
  • Use flags
  • Working with views
  • Customising mailbox fields
  • Searching the mailbox
  • Search folders
  • Working with folders
  • Quick steps
  • Categories
  • Conditional formatting
  • Conversations
  • Deleting messages
  • Recovering deleted items
  • Navigate the calendar
  • Calendar views
  • Arrange calendar items
  • Configure calendar options
  • Schedule an appointment
  • Edit an appointment
  • Move, copy and delete appointments
  • View appointment reminders
  • Set recurring appointments
  • Modify recurring appointments
  • Schedule events
  • Schedule meetings
  • Scheduling assistant
  • Weather reports
  • Calendar groups
  • Calendar sharing
  • People pane
  • People card
  • Create a contact
  • Add an e-mail sender as a contact
  • Edit a contact
  • Delete a contact
  • Add a contact from the same organisation
  • Address mail to a contact
  • Track activities related to a contact
  • Sort, find and view contacts
  • Create a distribution list
  • Change task views
  • Create a task
  • Edit a task
  • Update task progress
  • Create a recurring task
  • Attach an item to a task
  • Assign a task
  • Accept and decline tasks
  • What is archiving
  • Set autoarchive options
  • Data file management
  • Archive folders