People Development

This People Development training provides comprehensive insight into a range of practices and techniques for developing people, in a challenging yet supportive environment.

What will I learn?

  • To clarify the roles and responsibilities of the manager.
  • To develop greater awareness of self and others.
  • To identify the key steps in delegation.
  • To understand how to motivate self and others.
  • To develop skills in influencing others through coaching and feedback.
  • To build confidence through demonstrations and practical simulations.

Who should take this course?

This People Development training is aimed at anyone looking to develop the practices and techniques for developing teams or individuals.

Course Content

  • SWOT analysis
  • Capability as a developing manager
  • Feedback and discussion
  • Clarify roles/responsibilities
  • Respected vs. popular
  • Managing vs. doing the work
  • Focus areas – task, individual and team
  • Management vs. leadership
  • Setting SMART objectives
  • Linking goals to the wider vision
  • Levels – task, individual, team
  • Collaborative approach
  • Setting priorities – importance vs. urgent matrix
  • Planning tools
  • What is delegation
  • What to / not to delegate
  • Delegation process
  • Identifying key activities
  • Inhibitors to delegation
  • Control, responsibility and accountability
  • Principles of high impact coaching
  • Role of the coach
  • GROW coaching process
  • Coaching skills
  • Trust and credibility
  • Developing professional relationships
  • Transactional Analysis (TA)
  • Assumptions about people
  • Creating conditions for motivation
  • McClellend’s 3 Motivators
  • Power of constructive feedback
  • Self-motivation – leading by example
  • Key roles in a meeting
  • Productive vs. unproductive meetings
  • Getting people involved
  • Keeping it fresh and interesting
  • Impact of self on self/others
  • Styles and preferences
  • Self-assessment
  • Influencing different styles
  • Flexing and matching
  • Conflict as positive/negative
  • Risk of unresolved conflict
  • Effects of conflict
  • Managing self and others
  • Conflict handling strategies
  • Thomas Kilman Conflict Inventory
  • Self-assessment
  • Conflict resolution techniques
  • Responses to change
  • Active and passive resistance
  • Why people resist change
  • DREC change curve
  • Impediments to commitment
  • Impact of uncertainty
  • Interactive exercises and simulations