Course: Lone Working and Personal Safety Training

Recognise and avoid the risks of working alone.

Lone Working and Personal Safety Training

This one-day personal safety training course has been developed for people who regularly work alone.

Whether in an office environment or dealing with the public away from the office, this personal safety training is designed to ensure workers have the knowledge and skills required to act appropriately in circumstances where they might feel at risk. It will equip you to recognise the early warning signs of confrontation, defuse or deescalate a situation, and reduce the risk of violence.

The training also focuses on systems and strategies for forming safer working practices and includes ideas for increasing confidence at work.

What will I learn?

By the end of this lone working and personal safety training course, you will be able to:

  • Increase your awareness of personal safety issues for lone workers.
  • Identify personal safety risks.
  • Understand the main legal responsibilities between staff and employer.
  • Report incidents.
  • Use ‘on the spot’ risk assessments prior to tasks.
  • Understand control measures to reduce risk.
  • Explain tracing systems for lone workers.
  • Recognise early warning signs of aggressive behaviour.
  • Use effective communication to reduce risk.

Who should take this course

This personal safety training can be tailored towards three different types of workers:
Frontline lone working staff

  • Office-based staff
  • Senior / line management involved with implementing systems and monitoring staff safety

Once the training is booked, the training consultant will contact you to discuss your needs and understand the roles of the delegates to form a suitable course. For manager training, the course will include the same personal safety content, but will focus on managers assessing their responsibilities towards those they manage.

Course prices

  • Classroom
  • £1195
    per per day (plus VAT)
  • 1-day course (up to 12 people)

Course Content

  • Agreeing definitions
  • Unacceptable behaviour
  • Levels of tolerance
  • The importance of reporting
  • Reporting under organisational policies
  • ‘On the spot’ risk assessment
  • Assessing risk as it arises
  • Types of risk
  • Where staff feel risks come from
  • Writing efficient risk assessments
  • Proactive strategies for reducing risk
  • Tracing systems
  • Covert systems
  • Practical ideas for safer travel
  • ‘What if’ scenarios
  • Staying in control
  • The importance of planning
  • Improving awareness
  • Causes of aggression in ourselves
  • Causes of aggression in customers
  • What agitation, aggression and violence look like
  • Appropriate response
  • How our behaviour can affect others
  • Components of communication
  • Using body language effectively
  • Using tone effectively
  • Defusing aggressive situations
  • Verbal techniques for defusing aggression
  • Models for defusing and de-escalating aggression