Revenues and Benefits System Training Course

A complete introduction to Revenues and Benefits system training and legislation for new staff

This course provides an overview of a council’s Revenues and Benefits processing system, and how to put the legislation into practice, using the appropriate system.

Written by our local authority experts, this 4-day classroom course can be delivered alongside one of our introduction courses (for Housing Benefit or Council Tax) to provide a complete Revenues and Benefits system training and legislation package for new staff.

It can also be delivered as a standalone training course for staff with existing knowledge of Revenues and Benefits, but with experience of using a different system.

Revenues and Benefits system training is delivered by one of our specialist Capita, Civica or Northgate trainers. They will work with you to tailor the course to meet your exact needs. Our trainer will contact you prior to delivery to scope out your exact requirements and build in local procedures. (Please note: that the trainer will need permission to access your test or train system.)

What will I learn?

By the end of this Revenues and Benefits System Training course, you will be able to:

  • Navigate your way around the system
  • Input a standard new claim for housing benefit and council tax support
  • Input a change in circumstances

Who should take this course

It is recommended that the learners already have prior knowledge of Housing Benefit / Revenues legislation, or have attended one of our introduction courses.

This training is best suited to:

  • New staff
  • Experienced staff who need to know about a specific area of the system

Course prices

  • Classroom
  • £Contact Us
    per licence (plus VAT)
  • 4-day course

Request Training

t: 0203 941 4100 | e:

Revenues and benefits system training Course Content (example)

  • Overview of the system
  • Navigation
  • Searches
  • Quality checking
  • Payment schemes
  • Notepads
  • Suspensions and cancellations
  • Introduction to basic assessments
  • Assessments
  • New claims
  • CTS only
  • HB only
  • HB and CTS – Social sector
  • Extended payments
  • Recap on assessments
  • HB and CTS – Private sector claims
  • Consolidation exercises
  • Changes in circumstances
  • Consolidation, Practice and Feedback
  • Additional modules
  • Overpayments
  • Manual adjustments
  • Correspondence
  • Reports
  • Which ones to run
  • How to run reports
  • Discrepancies and event management
  • Subsidy
  • Performance management
  • Returned payments
  • DHP’s
  • Council Tax