Universal Credit for Local Authority Teams

Delivered Live Online

Next Running

27th March 2024


One day course


Delivered live online by a trainer


£1,295 plus VAT for up to 12 delegates

Universal Credit for Local Authorities Teams

Course Overview

Ensure that you are fully up to date with Universal Credit and understand the key differences between the live ‘gateway’ UC scheme and the full digital service, and how this will change the way you work.

Using information from local authorities already rolled out, the course shows the issues which may be faced and provides guidance on areas not apparent or covered by the DWP’s presentation.

Designed specifically for local authority staff working within benefit services, customer services and welfare advice.

Written by our experts with over 25 years experience in local government legislation.

What will I learn?

By the end of this Universal Credit for Local Authorities training course, you will be able to:

  • Understand the key differences between the ‘gateway’ UC scheme and full digital service.
  • Explain who the eligible claimants are when moving to a full area.
  • Explain who will be worse off moving into a full digital area.
  • Understand the impacts of full service, including the risks, impacts etc.
  • Compose a UC calculation and explain all the different elements.
  • Understand the managed payment process in relation to rent arrears and vulnerability.
  • Identify the differences between UC housing costs and Housing Benefit.
  • Explain when third-party deductions can be applied to UC and from when.
  • State the conditionality of the claimant commitment and possible sanctions.
  • Understand the various ways UC can be treated as income for Council Tax Support.

Who's it for?

There are no formal requirements for this Universal Credit for Local Authorities course, but a basic knowledge of Housing Benefit and Universal Credit would be an advantage. The course is ideal for benefit and customer service teams.

How it's delivered: 

This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.  


Please get in touch for a quote if you would like to book this live online course for your organisation only.  


Course Content

  • Full digital roll out – timetable
  • Moving into or out of a full digital area
  • The UC application process and what’s required
  • Eligibility
  • Principles of UC
  • Differences between UC and HB
  • Payments and who may receive them
  • Alternative payment arrangements
  • Data sharing
  • Temporary absence
  • Hardship Payments
  • Monthly assessment periods and their impact on arrears
  • Claims which are not to be included in UC
  • The various elements involved with the calculation
  • Examples and exercises in the calculation
  • Digital account management
  • UC cap
  • Third party deductions
  • Conditionality and sanctions
  • Debt management and personal budgeting support
‘The Universal Credit training from Escalla was brilliant! The training covered everything we needed to know, and I would thoroughly recommend this training to any Local Authority who is preparing for roll out.’

Benefits Manager

South Northants Council