2nd October 2025
6th November 2025
One day course
Delivered live online by a trainer
£225 plus VAT per delegate
£1,295 plus VAT for a closed course booking for up to 12 delegates
Learn about the key welfare benefits and the qualification rules for each of them, so that you can offer advice to your vulnerable customers, increase benefit uptake and help to reduce rent and council tax arrears.
This course provides a clear overview of welfare benefits, including eligibility criteria, application processes, required documentation, and key contact points. It covers both means-tested and non means-tested benefits, contributory and non-contributory schemes, as well as the transition from Legacy Benefits to Universal Credit.
The course prepares participants to offer guidance and support to vulnerable customers facing financial hardship, rent or council tax arrears.
There are no formal prerequisites for this course; it is suitable for experienced benefit staff, those who work in an advisory capacity such as customer service officers and those who are new to benefits and would like to update their skills.
By the end of the course, and with reference from the course manual, delegates will be able to:
By the end of the course, and with reference from the course manual, delegates will be able to:
Qualifying rules for:
Learners will experience a range of classroom teaching methods including group-working, case studies and both individual and group presentations. Traditional teaching is supported by a virtual learning environment that is used to host a range of electronic supporting materials including desk aids, course manuals and exercises to keep delegates engaged. Assessment is provided by a mix of coursework / verbal examination / written examination and feedback will be provided to the learner and the employer.