Courses for Councillors: Communication Skills
Course Overview
If you ask people in an organisation what they think the greatest failing is, the vast majority will tell you that it’s ‘poor communication’. So why are we always so bad at telling each other and our clients the things they need to know?
It’s all too easy to take things for granted and assume that people know or understand, or that someone else is dealing with it. It’s also easy to misinterpret what is expected, which can easily begin a chain reaction of unwanted events.
Being an effective communicator also requires an understanding of what is involved in the communication process, such as body language, listening skills, and the ability to think before we speak or act.
Learning Outcomes:
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The different ways we communicate and how to do so more effectively
Body language, voice and listening skills
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Responding instead of reacting
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The impact of social media and how to manage it
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How assertiveness can support communication skills
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Empathy, compassion, and sincerity
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Questioning techniques
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Effective and not-so-effective communication methods and tools
Who’s it for:
The workshop is perfect for all councillors.
How it's delivered:
This workshop is delivered live on-line with a trainer and can be accessed via a PC, Mac or Tablet.
