There are no formal requirements for this course. It is suitable for those who are either new to benefits or require a basic level of knowledge that will enable them to advise customers and verify claims and evidence.
This course is available as a 3 day overview - ideal for customer service staff or anyone who provides advice to the public.
Please note: We also deliver a 5 day in depth course aimed at benefit assessment staff.
This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.
Overview of welfare benefits
Overview of Housing Benefit
Changes in circumstance
Overpayments of benefit
Evidence and supporting information