£350 plus VAT per delegate for the open schedule 2 day course £1,990 plus VAT for a closed course for your organisation (up to 12 delegates)
Housing Benefit for Customer Services
Why choose this course?
• Perfect for those with little or no knowledge of Housing Benefits who need an overview of the assessment process that will enable them to answer queries and verify claims and evidence
• Written by our experts who have over 25 years experience in Local Authority legislation
Course Overview
This course is designed to provide delegates who have little or no knowledge of benefits with an understanding of the principles and practices of benefits in general and to deal competently with the requirements to verify claims and evidence.
Learning objectives:
Following the course, delegates will be able to:
Explain how and why claims are verified
Carry out the initial administration and verification of HB applications
Gather evidence in support of claims
Offer advice to Housing Benefit customers
Content:
Overview of welfare benefits and tax credits
Overview of Housing Benefit
Calculating HB
Changes in circumstance
Overpayments of benefit
Evidence and supporting information
Fraud
Data Protection
Learning, Teaching & Assessment
Learners will experience a range of classroom teaching methods including group-working, case studies and both individual and group presentations. Traditional teaching is supported by a virtual learning environment that is used to host a range of electronic supporting materials.
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