Housing Benefit for Customer Services

Course Overview

• Understand the basic assessment process
• Offer advice and signpost customers
• Understand the administration of HB applications

Who's it for?

There are no formal requirements for this course. It is suitable for those who are either new to benefits or require a basic level of knowledge that will enable them to advise customers and verify claims and evidence.

This course is available as a 3 day overview - ideal for customer service staff or anyone who provides advice to the public.

Please note: We also deliver a 5 day in depth course aimed at benefit assessment staff.

How it's delivered: 

This course is delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams working from home.  

Content:

Overview of welfare benefits

• Means /non means tested benefits?
• Universal Credit and New Style benefits

Overview of Housing Benefit

• What does HB pay for?
• Making a claim for benefit
• Date of claim and backdating

Calculating HB

• Rent
• Income and capital
• Household composition & applicable amounts
• Non-dependant deductions
• The calculation