Available on demand for organisations only. Please contact us to book
3 hour course
Delivered live online by a trainer
£1,295 plus VAT for a private course for up to 12 delegates
Looking after yourself and supporting others in the workplace
The cost-of-living crisis, the pandemic, spending cuts and welfare cuts are impacting your frontline workers and the communities they serve.
Calls are increasing, conversations are becoming more challenging and customers are more likely to be experiencing poor mental health or vulnerability.
As a result, even the most committed and experienced frontline worker can become physically and emotionally affected by this kind of pressure, leading to anxiety, stress, depression, and burnout.
This Comprehensive training course has been designed to equip you with the tools, techniques, and approach to deal effectively with challenging behaviour, whilst highlighting the importance of looking after your own health and wellbeing. The course will go on to explore how you can best help the people around you.
What you’ll learn
By the end of this course, you’ll know how to
improve your own self-care and wellbeing
help others by helping yourself first
talk about mental health with people
signposts people to information and support.
to practice skills and techniques that will support you to handle difficult situations safely and with compassion
Who's it for?
This training course is designed for all customer facing staff and call operators who may work in a local authority, healthcare or housing setting. No previous training or experience is required to join this course.
How it's delivered:
This course is being delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams or those working from home.
This course is available on our public schedule or as a private in house courses for your organisation only. The cost is £245 per person but don't miss out on our 20% discount for Mental Health Awareness Week. Courses must be booked by the end of May 2022 to qualify.
The way in which training is delivered has evolved considerably in the last few years. Our Live Online Learning is a practical, personalised and role-centred solution to training your staff remotely.
Learners receive online support from highly-experienced trainers, gaining the confidence and specific skills they need, organised within their workloads.
Our accredited (Certified On-line Facilitators) Live-On-Line trainers understand how to deliver effective training in this digital environment and they have designed our virtual courses to be topic driven, so that learners get the maximum learning experience in the shortest period of time.
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