The cost-of-living crisis, the pandemic, spending cuts and welfare cuts has had its impact on frontline workers.

As well as an increase in demand for services, frontline workers are often having to respond to more traumatic incidents and challenging behaviour.

As a result, even the most committed and experienced staff can become physically and emotionally affected by this kind of pressure, leading to anxiety, stress, depression, and burnout.

This Comprehensive training course has been designed to equip you with the tools, techniques, and approach to deal effectively with challenging behaviour, whilst highlighting the importance of looking after your own health and wellbeing.  The course will go on to explore how you can best help the people around you.

What you’ll learn

By the end of this course, you’ll know how to

• improve your own self-care and wellbeing
• help others by helping yourself first
• talk about mental health with people
• signposts people to information and support.
• to practice skills and techniques that will support you to handle difficult situations safely and with compassion

Who's it for?

This training course is designed for all customer facing staff and call operators who may work in a local authority, healthcare or housing setting. No previous training or experience is required to join this course.

How it's delivered: 

This course is being delivered ‘live on-line’ with a trainer and can be accessed via a PC, Mac or Tablet. With live online, you can interact, ask questions and practice new skills – all without leaving your desk! Perfect for dispersed teams or those working from home.

Pricing:

This course is available on our public schedule or as a private in house courses for your organisation only. The cost is £245 per person but don't miss out on our 20% discount for Mental Health Awareness Week. Courses must be booked by the end of May 2022 to qualify.