Meet the escalla Team

escalla Training Team

David Field


Ellen Hitchcock

Marketing and Partnership Exec

Jane McCarthy

Change Management Specialist

Neil Albert

Local Gov & Housing Consultant

Trevor Russell

Compliance Manager

Matt O'Connell

Account Director

Lou Mooney


Carl Lamb

Head of Marketing

Dan Woloszczuk

Microsoft Specialist IT Trainer

Wendy Hesbrook

Client Relationship Manager

Niall Shanahan

Digital Transformation Lead

Emma Freestone

Content Manager and Trainer

escalla Apprenticeship Team

Claire McLellan

Director of Apprenticeships

Claire is our Apprenticeships director. She’s been involved in vocational training for 26 years, and has become known for her excellent client management skills, and a strong reputation for delivering.

Before joining escalla, Claire worked for some large work-based learning providers, as well as successfully running her own apprenticeship programme. She has a very strong focus on quality and ensuring our apprentices’ learning experience is always of an exceptional standard.

When Claire isn’t running our team, she enjoys cooking and going on long walks with her dog.

Joe McLellan

Business Manager

Joe is escalla’s business manager, and is dedicated to creating opportunities for young people. He works closely with businesses to discover their recruitment needs, and then supports them through the process of recruiting an apprentice. Joe has over 30 years of experience in customer service and sales, and has been with escalla since 2012.

Joe’s also kept busy by his passion for golf and cars. He even treats his car to a set of special polishes and waxes – as well as daily dust inspections – to keep it pristine.

Helen Oakes

Placement Officer

Helen is our placement officer and has been working with young people and organising apprenticeships, work experience and employability events for nearly 24 years. Before escalla, she worked with local and national training providers, schools and colleges, as well as working closely with school careers advisors.

Helen is passionate about apprenticeships and dedicated to delivering a high quality experience for young people and employers.

‘My family is the centre of my life, and I enjoy spending time with my sons and my young daughter. I’m also a qualified reflexologist, so my friends and family enjoy the occasional treatment. I also enjoy reading when I have the time – mostly biographies and crime novels.’

Emma Serventi

Academy Coordinator

Emma is our academy coordinator and has over 22 years of experience in education: teaching IT, art, technology and work-related learning in the primary, secondary and post-16 sectors. She joined escalla 6 years ago after looking for a new and exciting challenge, and becoming a mother to a young family.

Emma has bought with her a wide range of transferable knowledge and skills; and she’s currently in charge of training our digital marketing apprentices, and coordinating all training and assessment in our academy.

She is creative and organised, and determined to ensure that all of our apprentices enjoy their journey and achieve fantastic things! In her spare time, Emma enjoys all aspects of social media and making special memories with her family.

Maureen Musker

Special Projects Manager

Maureen is our special projects manager and has worked within the educational training sector for 27 years. Maureen is responsible for analysing various projects linked to the continuous improvement of our training delivery.

Maureen is addicted to Center Parcs and spends most of her non-working life in a tree!

Dan Reynolds

Management Information Specialist

Ella Davies

Digital Marketing Apprentice

Chester Gardner

IT Trainer & Mentor

Chester has been an avid developer being self-taught from a young age making websites, applications, and games. He began his professional journey in industry as a Non-Functional Engineer and Performance Tester but eventually found a passion in teaching and training others after mentoring a young candidate to develop Minecraft plugins.

He’s also been a technical trainer since 2018 and has developed and delivered many successful courses including Full Stack Web Applications in multiple frameworks, Automated Testing including the ISTQB, and Robotic Process Automation.

Chester spends his free time learning new up and coming technologies, developing personal projects, making web and video tutorials for various things, and of course, spending time with his family!


Meet & Greet

Teddy is our office Cavapoo. He is very friendly and sociable and loves meeting our apprentices when they attend the academy for training


We are here to advance careers, change lives and create a skilled and inclusive workforce fit for the future. Every year we train approx. 150,000 professionals and 200 organisations - improving the effectiveness of teams, boosting performance and delivering results. That's what motivates us!

Our proud record of long-term client partnerships is built on our consistently high standards and excellent customer service. Whether we are supporting young people succeed in their apprenticeship, delivering patient safety programmes or delivering courses to help staff administer welfare, we are committed to doing the right thing

Our Values:


  • Embrace Change

  • Do the Right Thing

  • Champion Diversity

  • Build Social Value



We believe apprenticeships are one of the best routes into a great career!

For over 25 years, we’ve been pairing the best employment opportunities with excellent training experiences. Our reward has been a long history of apprenticeship success, glowing Ofsted reviews, and impressive continued-employment rates.

Based in Crewe, we’re specialists in IT and Digital Marketing for businesses largely across the North-West of England.

We are a RoATP approved apprenticeships provider; Ofsted-rated Good; people-focused; continually driven to see careers transformed through apprenticeship opportunities for everyone.