"Brilliant trainer, such a natural manner and very knowledgeable on the topic. Very happy to answer all questions raised and involve the full group. He could segway very easily into different elements of the topic with supporting theory, models, concepts and thoughts. Very engaging, calming and thoughtful to all delegates. I never felt rushed or undervalued in asking questions, and felt the same for other delegates involved. The side chat box was also given the same level of interaction. Loved links to theory, psychology, the mind and mindfulness, models - fabulous! Difference between empathy and sympathy; mindfulness - looking after self; levels of listening. It helped to re-ground the importance of these areas, but also provided a new consideration of how to apply back in the workplace in a more holistic way - e.g. putting the suite of learning together to look after the person and self. All in all - the course was excellent, and considering it was only half a day - so much useful information was provided. Well done!"
Claire Pegg, Academy Learning Consultant, Care Quality Commission (CQC).
Latest Delegate Feedback
The content and pace of the course is very good. I appreciated that time was given to discuss topics that were not necessarily on the agenda such as neurodiversity. I think everyone can benefit from learning about or having a refresher in compassion.
I have learnt to be more present, to understand my thoughts and feelings and to try and take a deep breath when I'm 'taking something personally'. Learning the difference between sympathy and empathy is also eye opening, I have been less empathetic than I realise! I will take all the learning forward when dealing with customers and I will be advising our neighbourhood officers to also take this training. It was extremely valuable and thought provoking. I also really enjoyed the moments where we took a break to be mindful and present.
The course was concise and informative. I am a visual learner and, as it was interactive, this helped my learning. I now have more of an understanding of empathy and how to apply it to my role.
Safe and comfortable environment created. Learned the true difference between sympathy and empathy, will know when to use them when talking to customers. I would recommend this course as it opened my eyes to being more understanding to others and how to deal with a difficult situation, whether that be with customers or within the workplace.