This Universal Credit Changes and Complex Cases training is designed to give you an understanding of the legislation changes implemented in 2019. It will outline the facts regarding Universal Credit and the impact this has had on legacy benefits.

The training has been developed to enable you to confidently deal with a wide range of relevant enquiries.

What will I learn?

By the end of this Universal Credit Changes and Complex Cases training, you will be able to:

• Understand the law surrounding mixed age couple rules.
• Describe the effects on mixed couple rules and legacy benefits.
• Define the category of persons who are treated differently under mixed aged couple rules.
• State the term ‘entitled’ regarding severe disability premium.
• Describe the transitional protection for persons already claiming UC.
• Understand the migration process.
• Understand future changes to Universal Credit, and the effect on legacy benefits.
• Describe the four categories of specified accommodation

Who should take this course?

This course is designed for staff and organisations who offer support and deal with enquiries from people effected by Universal Credit changes. The course also discusses the complex areas of these changes.

Learners will benefit from a range of classroom teaching methods, including group working, case studies and both individual and group presentations. Traditional teaching is supported by a virtual learning environment that is used to host a range of electronic supporting materials.

Assessment is provided by a mix of coursework, as well as verbal and written examination. Feedback will be provided to both the learner and the employer.