About the Course

Whether your team needs effective communication skills to negotiate debt repayment plans, deal with clients in housing crisis or provide first-class customer service across the organisation, the way your staff communicate is key to the success and health of your teams.

TOPICS COVERED:

• The power of effective communication

• Communicating to customers, with targets in mind.

• How to offer empathetic service, without becoming personally affected.

• Communicating with vulnerable and depressed customers.

• How stress manifests and how to reduce it.

• Practical adaptive tool and techniques.