Communication Skills for the Modern Council.
Protect your teams, your residents and your targets!
The Essentials
- Date: 15th October 2019
- Time: 2pm
- Duration: 1 hour
The Challenge
We live in unprecedented times! Budget cuts, welfare reforms and a rapid increase in service-demand has created the perfect storm.
Every day, council staff are now expected to deal with increasing numbers of distressed, anxious and vulnerable clients – leading to more challenging conversations. Left unchecked, this will invariably take its toll on staff, customers and your targets.
Whether your team need effective communication skills to negotiate debt repayment plans, deal with clients in housing crisis, explain complex financial assessment decisions, or provide first-class customer service across the council, the way your staff communicate is key to the success and health of your teams.
The Agenda
We’ll be running an open and flexible agenda, but here’s a flavour of what we may cover:
- The power of effective communication in the modern council.
- Communicating to customers, with targets in mind.
- How to offer empathetic service, without becoming personally affected.
- Communicating with vulnerable and depressed customers.
- How stress manifests and how to reduce it.
- Practical adaptive tool and techniques.
The Speaker
Our guest speaker for this session is Barry Wall. He is a seasoned business and communication skills expert, whose style of teaching is guaranteed to provide a punch! You can expect a fun, lively and energetic session, along with a serious and thought-provoking twist! This is not going to be your standard webinar, so please come with an open mind and prepare yourself for the unexpected!
