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Communication Skills Webinar

FREE WEBINAR | Communication Skills for Housing Associations

Protect your teams, your tenants and your targets!

Communication Skills for Housing Associations

Protect your teams, your tenants and your revenue.

The Essentials

  • Date: 15th October 2019
  • Time: 2pm
  • Duration: 1 hour

The Challenge

We live in unprecedented times! Budget cuts, welfare reforms and a rapid increase in service-demand have created the perfect storm.

Every day, housing staff are now expected to deal with increasing numbers of distressed, anxious and vulnerable clients – leading to more challenging conversations. Left unchecked, this will invariably take its toll on staff, customers and your targets.

Whether your team need effective communication skills to negotiate debt repayment plans, deal with clients in housing crisis, explain complex financial assessment decisions, or provide first-class customer service, the way your staff communicate is key to the success and health of your teams.

The Agenda

We’ll be running an open and flexible agenda, but here’s a flavour of what we may cover:

  • The power of effective communication
  • Communicating to customers, with targets in mind.
  • How to offer empathetic service, without becoming personally affected.
  • Communicating with vulnerable and depressed customers.
  • How stress manifests and how to reduce it.
  • Practical adaptive tool and techniques.

The Speaker

Our guest speaker for this session is Barry Wall. He is a seasoned business and communication skills expert, whose style of teaching is guaranteed to provide a punch! You can expect a fun, lively and energetic session, along with a serious and thought-provoking twist! This is not going to be your standard webinar, so please come with an open mind and prepare yourself for the unexpected!

The Guests (You!)

Do you and your teams deal with distressed, vulnerable or challenging customers? If so, we’d love for you to join us and share your experiences. The webinar is ideal for anyone working in housing, Housing Options, Debt Recovery, Income and Collections, Customer Services, Welfare and so on…

Don't miss out, register for this free Communication Skills webinar today!

Webinar countdown

Webinar: 15 October 2019 from 2pm to 3pm

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