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Communication Skills Webinar

Communication Skills for the Modern Organisation: Handouts & Recording

Watch This Free Communications Webinar

About the Course

Whether your team needs effective communication skills to negotiate debt repayment plans, deal with clients in housing crisis or provide first-class customer service across the organisation, the way your staff communicate is key to the success and health of your teams.

TOPICS COVERED:

  • The power of effective communication

  • Communicating to customers, with targets in mind.

  • How to offer empathetic service, without becoming personally affected.

  • Communicating with vulnerable and depressed customers.

  • How stress manifests and how to reduce it.

  • Practical adaptive tool and techniques.

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