About the Course
Whether your team needs effective communication skills to negotiate debt repayment plans, deal with clients in housing crisis or provide first-class customer service across the organisation, the way your staff communicate is key to the success and health of your teams.
The power of effective communication
Communicating to customers, with targets in mind.
How to offer empathetic service, without becoming personally affected.
Communicating with vulnerable and depressed customers.
How stress manifests and how to reduce it.
Practical adaptive tool and techniques.