• Help to manage the change process
• Tailored end-user engagement
• Communicating transition benefits to staff
• Assessing migration readiness
• Training building blocks of information
• Point-of-need training
• Visible and accessible support
• Floorwalking and deskside support
• Minimise disruption to 'business as usual'
• Promoting user-group collaboration
• Monitoring efficiency of application usage
• Embedding behavioural change
• Leveraging investments
• Facilitating end-user self sufficiency