Housing Benefit: Overpayment Recovery
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Financial Assessments and The Care Act
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Money Management and Debt Advice
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Welfare Benefits: An Overview of the current system and future reforms
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Dealing with Challenging Customer Conversations and Vulnerable Clients
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Deprivation of Assets and Property (for Financial Assessment Teams)
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Communication Skills for Recovering Debt: Get the most out of every conversation!
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Universal Credit: Dealing with Complex Cases
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PLEASE BOOK EARLY: We confirm/cancel courses four weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment. If you would like this training delivered to a group of 5 or more staff at your premises please enquire below.