If you’re thinking about a job in communications, an Information Communications Technician Apprenticeship is a great place to learn the underlying skills required to succeed in this industry.
Information communications technicians work on the frontline of installing and maintaining communications systems, for internal and external customers.
You’ll be a problem-solver, have a passion for technology, with the people skills to communicate through often complex or high-pressure challenges.
Register now and build a career that makes an impact!
Salaries during communications technician apprenticeships will vary, depending on the employer and the age of apprentice. But it will be above the applicable minimum wage (see Apprentice Minimum Wage).
Qualified apprentices usually become Information communications technicians. At this stage, you can typically expect to get a salary between £20,000-£35,000.
Work your way up to technician leader, and a salary of £40,000-£70,000 is possible.
Cloud engineers are responsible for assessing the existing infrastructure of a business, and researching solutions for moving different functions (like database storage) to a cloud-based system. Then, this person migrates the function to the new system and maintains it.
Cloud engineers require technical abilities to perform the migration, as well as the ability to negotiate terms with vendors, ensure security of the data, and implement best practices throughout the process. These professionals also communicate progress to senior management, and work closely with IT teams to integrate existing structures into cloud-based systems.
As a network support engineer, you’ll be responsible for maintaining the systems that allow organisations to function and communicate, both internally and externally, on a daily basis.
Depending on your level of responsibility, tasks may include upgrading the company’s communications infrastructure or installing a new system. Specific projects will vary depending on the sector and type of business you work for. For example, in a call centre you might install a new call handling system, whereas for a bank you could be providing an improved ATM network.
The first point of contact for customers seeking technical assistance over the phone or email; qualifying and documenting the problems raised by customers; Provide on-site support for client networks and applications across the UK. Provide remote and telephone support for client networks and applications.
This role will require a blend of IT capabilities and customer services to be able to support in the resolution of IT quires that a customer may face.
Individual employers will set the selection criteria, but this might include:
The duration of this apprenticeship is typically 18 months
For the duration of this training, apprentices will develop a range of IT communications skills in the workplace. An ongoing portfolio of evidence will demonstrate the abilities learned. Support will also be available from an assessor, who will visit apprentices at work every 10 weeks, and check progress every 5 weeks electronically.
Apprentices will receive week-long blocks of full-time training over 12 months. This will take place at the escalla Academy in Crewe.
After completing 18-months of training and development, apprentices will submit their portfolio of work experience – along with a reference from their employer. This begins the end point assessment (EPA) stage. The EPA consists of a week-long project and assessor interview, and will determine the overall grade of the qualification (Pass | Merit | Distinction).
For employers: £15,000 with full and partial government funding available. Levy payments accepted.
For apprentices: Funding is provided by the government and employer, apprentices do not pay to do an apprenticeship.
Funding Band 11 (£15,000).
Apprentices under 19 years of age on the day of signup will receive 100% funding. Companies with less than 50 employees, regardless of the candidate’s age, will receive 90% funding unless the company is an apprenticeship levy payer.
Levy payments are accepted towards this Information Communications Technician Apprenticeship.
This Level 3 Information Communications Technician Apprenticeship will provide you with the following technical competencies:
After completing this Information Communications Technician Apprenticeship, successful apprentices will develop the following technical knowledge and understanding:
Apprentices will also develop the following underpinning skills, attitudes and behaviours: