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Business Skills

Building RelationshipsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Building Relationships

Communication SkillsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Communication Skills

conflict resolution and negotiation skillsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Conflict Resolution and Negotiation Skills

conflict resolution trainingRead more +30 November 2017 By Vinna in Business Skills, Local Government

Conflict Resolution Training

benefits of an apprenticeshipRead more +11 June 2019 By Laura West in Business Skills, Local Government

Consultancy Skills

Consultative Questioning TechniquesRead more +11 June 2019 By Laura West in Business Skills, Local Government

Consultative Questioning Techniques

Customer Service 2Read more +19 June 2019 By Rob Varnam in Business Skills, Local Government

Customer Services

challenging customersRead more +25 June 2019 By Laura West in Business Skills, Local Government

Dealing with Challenging Customer Conversations

debt recovery trainingRead more +03 November 2017 By Rob Varnam in Business Skills, Local Government

Debt Recovery Communication Skills Training

emotional intelligenceRead more +11 June 2019 By Laura West in Business Skills, Local Government

Emotional Intelligence

Giving Effective FeedbackRead more +11 June 2019 By Laura West in Business Skills, Local Government

Giving Effective Feedback

Impact and InfluenceRead more +11 June 2019 By Laura West in Business Skills, Local Government

Impact and Influence

Leadership FundamentalsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Leadership Fundamentals

Leading People Through ChangeRead more +11 June 2019 By Laura West in Business Skills, Local Government

Leading People Through Change

Managing Effective TeamsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Managing Effective Teams

Mentoring SkillsRead more +11 June 2019 By Laura West in Business Skills, Local Government

Mentoring Skills

People DevelopmentRead more +11 June 2019 By Laura West in Business Skills, Local Government

People Development

Personal Budgeting SupportRead more +05 February 2018 By Rob Varnam in Business Skills

Personal Budgeting Support Training

Personal Effectiveness and ResilienceRead more +11 June 2019 By Laura West in Business Skills, Local Government

Personal Effectiveness and Resilience

lone working and personal safety trainingRead more +05 February 2018 By Rob Varnam in Business Skills

Personal Safety and Lone Working Training

social stylesRead more +25 June 2019 By Laura West in Business Skills, Local Government

Social Styles (Understanding Personality) Training

Stakeholder ManagementRead more +11 June 2019 By Laura West in Business Skills, Local Government

Stakeholder Management

Strategic ThinkingRead more +11 June 2019 By Laura West in Business Skills, Local Government

Strategic Thinking

Team WorkingRead more +11 June 2019 By Laura West in Business Skills, Local Government

Team Working

We have developed a range of training to promote good business skills for local authorities.

From conflict resolution, to communication skills and personal safety, our courses give local authority teams more confidence, professionalism and job satisfaction. Take a look through our business skills for local authorities courses; or contact us to find out more.

REVIEWS & TESTIMONIALS

‘How can we find a permanent, resource-light solution to our increasing customer enquiries?’

London Borough of Redbridge wanted new staff to meet a rise in demand across both their Revenues and Benefits Department, and Customer Contact Centre. Instead of putting the burden of recruitment on their own managers – or relying on temporary staff – they came back to escalla and asked us to help them set up a tailored FastTrack programme. This involved a local recruitment and assessment process, to help their organisation attract, assess, select and train new employees in a single service. At the end of the programme, nine talented candidates were selected to join their teams. Since the FastTrack, London Borough of Redbridge’s new staff are performing well, and the organisation is now setup to handle more calls every

London Borough of Redbridge

‘Help us halve our Housing Benefit errors’

In 2016, for the first time ever, Oxford City Council were qualified on their audit report because of the volume of assessment errors. They needed a fast solution, and asked us to design and deliver a bespoke training programme, focusing on the recommendations made.escalla provided a refresher on all the fundamentals of HB assessment. We also provided specialist training (based on an analysis of errors) around more complex claims such as persons from abroad, self-employed, company directors and students; and behavioural training like subsidy implications and the cost of getting things wrong. After the success of the training, Oxford City Council decided to implement escalla’s digital learning system – LA-Inform – to keep their staff up to date with changes in legislation, policies and procedures.

Oxford City Council

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