Introduction to Council Tax

Delivered Live Online

An Introduction to Council Tax

Learn the fundamentals of Council Tax legislation, including personal liability, discounts, exemptions, recovery and enforcement. This course will give you the skills to deal with day-to-day Council Tax work, and provide accurate advice to customers. It also focuses strongly on the practical day-to-day issues faced by staff who deal with Council Tax.

This Introduction to Council Tax live online course is available as a scheduled course or on demand for your organisation only. Each course will be delivered with a maximum of 12 delegates.

What will I learn?

By the end of this Introduction to Council Tax Live Online course, you will be able to:

  • Explain how and why dwellings are valued
  • Define the Completion Notice and describe when it needs to be issued
  • State which person should be made liable to pay Council Tax
  • Identify when to apply a discount or reduction
  • State when a dwelling is exempt from the Council Tax charge
  • Briefly explain the purpose of the Council Tax Support Scheme
  • Describe the billing and collection processes

Who should attend?

The course is ideal for training new Council Tax staff, customer service staff or cross-training existing benefits staff to undertake Council Tax work.

There are no formal pre-requisites. It’s designed to provide a comprehensive introduction to council tax and no prior knowledge of the legislation is required.


The cost of this 2 day scheduled course is £260 plus VAT per delegate. If you book three places or more, you get the fourth place free! Please get in touch for a quote if you'd like to book a live online course date for your organisation only.

Early bird discounts available when booked 4 weeks or more in advance.

Course Plan

Scheduled or On-demand 

Next running: 29-30 Sep & 17-18 Nov 2020

2-day live online course


Module 1 - 60 Minute session

Introduction to Council Tax law

Module 2 - 60 Minute session 

Valuation of Dwellings for Council Tax

Module 3 - 60 Minute session 

Liability for Council Tax

Module 4 - 60 Minute Session 

Discounts from Council Tax

Module 5 - 60 Minute session 


Module 5 - 60 Minute session

Exemptions continued..

Module 6 - 60 Minute Session

Council Tax Reduction

Module 7 - 60 Minute session

Council Tax Relief on dwellings due to disability

Register for Course

t: 0203 941 4100 | e: [email protected]