IT Support Apprentice – Apex Network Solutions

This is a great opportunity for someone who has a passion for technical IT and is keen to learn more and start their career in IT support.

Ideal candidates will enjoy problem solving and should have some experience in customer service.

This IT solutions company was founded in 2012 and has now grown to support and manage over 70 schools and businesses around the North West, we pride ourselves on the solutions and services we provide. You will be working as part of the support team, duties will include:

· Assisting technicians with Incident Management and onsite support

· Responding to tickets that come through via the helpdesk

· Supporting and maintaining Firewall and Filtering Solutions

· Assisting with the support and maintenance of Network Infrastructures

· Assisting with the support and maintenance of Microsoft Server / Desktop Operating Systems

· Assisting with the support and maintenance of Enterprise Anti-Virus solutions (Sophos, ESET or similar products)

· Assisting with the support and maintenance of Enterprise Cloud solutions (Azure, Office 365, G Suite)

· Assisting with the support and maintenance of Server / Desktop / Laptop Hardware

Desired Skills and Personal Qualities Required

• Organisation skills
• Problem solving skills
• Excellent written and verbal
• Passion for IT
• Motivated, Willing to learn
• Committed and reliable
• Good customer service skills
• Good interpersonal skills
• Independent travel
• Full driving licene

Qualifications Required

GCSE or equivalent English (Grade 4) essential
GCSE or equivalent Maths (Grade 4) essential

Things to consider
As the job involves working in schools the successful applicants will be required to complete an enhanced DBS check before starting the apprenticeship. One of these roles will site based and the other will involve travelling to different sites around the Crewe/Nantwich area.

Due to the volume of applications we are not able to reply to every one, if you haven’t heard from us within 2 weeks please assume your application has been unsuccessful.

Job Type: Full-time

Salary: £14,000.00 per year

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)